Reopen a closed bill
About reopening bills
You can reopen a closed bill if you need to make changes, such as adding an item or correcting a bill closed by mistake.
When you reopen a bill, the original payment method is removed and the original payment amount is refunded. You’ll need to collect payment again after making your changes.
Reopening a bill while keeping the original payment method is not available in the UK or Ireland.
Before you begin
You can reopen bills on iOS devices. Reopening bills is not currently available on Android devices.
You can only reopen a bill before the payment has been settled. Make sure you haven’t run your close-of-day report or settled the transaction you want to reopen.
Reopen a bill on your point of sale
From the Square Point of Sale app with full service, quick service, or bar mode turned on, or from the Square Restaurant POS app:
Open your point of sale app on your iOS device and tap Orders.
Select the bill you want to reopen.
Tap ••• > Reopen bill.
Tap Reopen bill again to confirm.
Make your changes, then collect payment again to close the bill.