Reopen a closed bill
About reopening bills
You may have times during service when team members or managers need to reopen a bill; for example, if the wrong tip amount was entered or if the server closed the wrong bill.
Reopening a bill in the Square Restaurants POS apps allows you to add additional items to the bill, comp items from the bill, adjust tips and more.
Before you begin
Make sure you haven’t run your close of day report or settled the transaction you’d like to reopen. You can only reopen bills before they have been settled.
You can only reopen a bill from the Square Restaurants POS app on iOS devices from transactions or orders. To reopen bills from your orders, you need to enable Release Manager. Learn how to set up release manager.
Configure reopen bill settings
There are two ways to configure reopened bills on Square for Restaurants. To do so:
Sign in to Square Dashboard and go to Device management (or Settings > Device management) > Service settings > Reopen bills.
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Select Reopen and Keep Payment Method or Reopen and Remove Payment Method.
Reopen and keep payment method: Allows you to reopen and close the bill and keep the original payment method used.
Reopen and remove payment method: With this option, the payment method is automatically removed and the original payment amount is refunded.
Click Save.
Reopen a bill on Square Restaurants POS
Switch payment method on a closed bill
If you have Reopen and Keep Payment Method enabled from your Service Settings in Square Dashboard, and you haven’t run your close of day report, you can switch the payment method for a closed bill.
Open your Square Restaurants POS app.
Locate the bill by selecting an occupied table or search through your transaction history.
Tap the table or bill to bring up the bill details page and tap Reopen bill > Reopen.
In the cart view, you’ll see the card(s) listed. Select the card and tap Remove.
Once you confirm you’d like the payment card removed, you can process the payment again with the updated payment method.
