Reopen a closed check
About reopening checks
You may have times during service when team members or managers need to reopen a check; for example, if the wrong tip amount was entered or if the server closed the wrong check.
Reopening a check in the Square Restaurants POS apps allows you to add additional items to the check, comp items from the check, adjust tips, and more.
Before you begin
Make sure you haven’t run your close of day report or settled the transaction you’d like to reopen. You can only reopen checks before they have been settled.
You can only reopen a check from the Square Restaurants POS app on iOS devices.
Configure reopen check settings
There are two ways to configure reopened checks on Square for Restaurants. To do so:
Log in to your Square Dashboard, click Settings > Device Management > Service settings > Reopen checks.
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Select Reopen and Keep Payment Method or Reopen and Remove Payment Method.
Reopen and keep payment method: Allows you to reopen and close the check and keep the original payment method used.
Reopen and remove payment method: With this option, the payment method is automatically removed and the original payment amount is refunded.
Click Save.
Reopen a check on Square Restaurants POS
Open your Square Restaurants POS app and tap Transactions.
Select the check you’d like to reopen.
Tap Reopen check.
Switch payment method on a closed check
If you have Reopen and Keep Payment Method enabled from your Service Settings in Square Dashboard, and you haven’t run your close of day report, you can switch the payment method for a closed check.
Open your Square Restaurants POS app.
Locate the check by selecting an occupied table or search through your transaction history.
Tap the table or check to bring up the check details page and tap Reopen check > Reopen.
In the cart view, you’ll see the card(s) listed. Select the card and tap Remove.
Once you confirm you’d like the payment card removed, you can process the payment again with the updated payment method.