Transfers Suspended FAQ

We ask for information about your business because it’s important to us that Square is a safe place to do business. We keep Square secure for all sellers by knowing the details of how you run your business – like the kinds of goods and services you sell, how you bill your customers, and the way you manage your cash flow. And by helping us understand your business, we’re in a better position to provide you with resources to help you avoid payment disputes or fraudulent transactions.

Refer to our Information request FAQ to learn more.

While the review is occurring, we hold the funds to ensure that we understand what they are for and how your business is run so we can guarantee a safe trading environment.

We like to make signing up for an account as easy as possible, so we don’t require this information at sign up. We only reach out when we need a bit more information to verify your business or to make sure we understand the payments.

Square has a wide range of legal and regulatory obligations it must meet when providing account services to its customers. These are ongoing and don’t just apply at the account opening stage. To comply with these obligations, we may need to review accounts and the activity taking place on them.

There are likely some questions marked as optional in brackets. For these, you are not required to give an answer—fill in the provided form to the best of your ability. We’re looking for documentation to verify your business and the goods or services your business provides through Square.

If the submitted documentation isn’t sufficient, our Account Services team will contact you for additional information.

Once you’ve submitted all requested documentation, our Account Services team begins a review of your account. You’ll receive an email within 1 to 2 working days after the review, letting you know if more information is needed, or when you can expect to see the deposits resumed to your bank account.

You can see your active and completed information requests in your online Square Dashboard by going to Settings > Account & Settings > Information Requests.

“Active requests” shows new and ongoing information requests. You can monitor the status of your requests and make updates to your responses until we start reviewing them. To upload your documents, select Continue. If you receive a new request while you have an information request in progress and need to send your supporting documents to us, select Start to respond to the new request.

“Request history” shows your completed information requests. Select View to review your submitted documents.

If you don’t have any ongoing or completed requests, your Information requests page will show “There are no active information requests at this time.”

The review process is set at 1 to 2 working days.

Helpful Tip: The more information you provide, the better we will be able to understand your business and the quicker we’ll be able finish this review.

Yes. Square is committed to keeping your information safe, secure and private. All of our pages are secure and served via SSL/TLS. Square is also certified PCI compliant. For more information, read our Security Policy and Privacy Policy.

Until you submit the requested information, you won’t be able to transfer your funds outside of Square.

If you prefer not to provide the information, you can refund the transaction(s) and ask your customer(s) for payment outside of Square. Credit card transactions can be refunded from your online Square Dashboard, while bank transfer payments must be initiated directly by your customer with their bank.

We don’t request information from you after each payment. We are committed, however, to helping you process transactions in a way that keeps your business safe. You can help us avoid the need to ask you for more information by learning more about potential sources of fraud and following a few best practices around
accepting payment cards.

Until you submit the requested information, you won’t be able to transfer your funds outside of Square. If you prefer not to provide the information, you can refund the transactions and ask your customer(s) for payment(s) outside of Square. Credit card transactions can be refunded from your Square Dashboard, while bank transfers must be initiated directly by your customer with their bank.

If you can’t access the Information request form through your online Square Dashboard, you can easily access the Information Request form via your Square Point of Sale, Square Invoices, or Square Appointments apps.

Use a web browser—such as Safari, Google Chrome or Firefox—on a laptop, desktop computer, or mobile device.

1. Log in to your online Square Dashboard and click the bell icon to open your notifications.
2. Click Deposits Deferred to open the Square Account Verification Form.
3. Fill out as much information as you can and upload the required information.
4. Click Submit once you’re done.

Helpful Tip: Ensure JavaScript is enabled in your browser. In order to enable JavaScript, please follow these instructions depending on which browser you use: Firefox,Google Chrome or Safari. If that doesn’t help, try using a different browser or device or access the Information request form through your Square Point of Sale, Square Invoices, or Square Appointments apps.

Accepted file formats include HEIC, JPG, JPEG, PDF, PNG and TIFF. The maximum file size is 50MB.

If you can’t scan the documents we need, you can also submit documentation from your smartphone. Click Choose File in the confirmation form. From there, you’ll have the option to take a photo of your documents or select a photo you’ve already taken from your image library.


Your transfers are likely suspended because we noticed some unusual activity on your Square account. Our system periodically reviews your transactions to keep your account safe from scams and fraud. This may not necessarily be the reason your transfers in particular are suspended, but our policy is to make sure your business is protected when our system notices something out of the ordinary.

• EIN form
• DBA
• Occupational license
• Official certification of trade
• Industry standard documentation
• Business registration
• Seller’s permit
• LLC
• Articles of incorporation

If you don’t have a registered business, you can send us a copy of your government-issued identification.

• Driver’s license
• Passport
• Passport Card
• State-issued Identification Card
• Military ID

• Invoice
• Purchase order
• Detailed receipt
• Bill of sale
• Signed credit card authorization form
• Email correspondence with buyer
• Photos of the goods sold

Until you submit the requested information, you won’t be able to transfer your funds outside of Square. If you prefer not to provide the information, you can refund the transaction(s) and ask your customer(s) for payment outside of Square. Credit card transactions can be refunded from your Square Dashboard, while bank transfers must be initiated directly by your customer with their bank.

We don’t request information from you after each payment. We are committed, however, to helping you process transactions in a way that keeps your business safe. You can help us avoid the need to ask you for more information by learning more about potential sources of fraud and following a few best practices around
accepting payment cards.

• Attach bank statements from the last three months in PDF format.

• Use statements from the bank account linked to your Square account. If you don’t have three months worth of statements, you may use an alternative account (like a Personal bank account).

• These statements should show all debits and credits and the monthly balance summary.

• If you do not have access to online banking, ensure that screenshots or photographs include your account number and sort code for verification.

• This question only applies to those that have used an alternative payment processor before Square.

• It is likely an optional question, so feel free to skip if it isn’t applicable.

• We’re looking for communication between you and your customer that shows us what your customer purchased and that they know what they purchased.

• If you didn’t issue an invoice or contract, any communication between you and your customer about this payment will be sufficient.