Manage information requests
About information requests
Square may ask you to provide additional information to ensure that your account remains safe and secure, help us spot unusual activity, keep you safe from fraudsters, and reduce the risk of a chargeback or dispute. When you apply for a new product or service (like loans) you will usually be asked to provide this additional information.
Learn more about secure payments and our Privacy Policy.
Before you begin
You can view and respond to information requests on your Square Dashboard.
Include as much detail as you can on your information requests.
View and respond to your information requests
We need documentation to confirm some details about your account and better understand how your business tends to process payments. This may include details about the goods or services you provide through Square, documentation about yourself or your business, and/or documentation of your transactions.
To view and respond to information requests:
Sign in to your Square Dashboard and select Settings > Account & Settings > Information requests.
Fill out the form to the best of your ability and answer all the questions.
Once you answer all the questions, select Submit.
Check your email and/or text messages for a notification from Square confirming your documents were submitted successfully.
To access information requests in app, sign in to the Square app and select ≡ More > Settings > Information Requests.
We will review your answers and documents within 1-2 business days. You can make changes to the information and update your submitted documents and answers until we start reviewing the form. If we need any additional information or clarification, we will notify you through your Square Dashboard, by email, and by text message.
Commonly Requested Documents
Generally, businesses need to be registered with the city, county, or state they operate within to be legally recognized. Contact your local treasury or tax department to apply for registration. The details of this process depend on where your business is located. Once your application is approved, you should receive a physical certificate of registration in the mail.
Seller permits are state-issued licenses to perform business transactions. The specific requirements to obtain a seller’s permit vary from state to state. As most states legally require you to have a seller’s permit to do business, make sure you have a valid one ready to display before making any transactions. If your business has multiple physical locations, an individual seller’s permit is needed for each one. Most states issue seller’s permits through their respective tax departments. To apply for a seller permit, contact your state’s consumer affairs office or board of equalization.
When you start a business, you need to register as an Limited Liability Corporation (LLC) so the IRS can process your business’s taxes. Once you’ve registered, your state will issue you a certificate, or “Articles of Incorporation,” that identifies your business as an LLC. Contact the office of your state’s Secretary of State to apply.
Square may request a copy of your bank statements from your linked bank account as a part of this review. You may provide these statements through a linkage, or upload a PDF manually. Reviewing financial information such as bank statements helps us better understand your business, including cash inflows and outflows and ability to support any payment disputes should they arise. We want to make sure that your business is best protected should anything go wrong.
Square may request documentation to understand the business nature of specific payments you take on Square. Relevant documents may include: Invoices, Service contracts, Purchase order, Detailed receipt, Bill of sale, and/or a Signed credit card authorization form. Please ensure the document you provide corresponds to the relevant payment.
