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Refund to Gift Card in the Square Point of Sale App

Issuing a Refund to a Gift Card

If you’d like to issue a customer store credit, you can issue a refund to a Square Gift Card from your iOS and Android devices. Refunds can be issued from a physical gift card by swiping or key-in the 16 digit. eGift cards can also be used if you key in the 16 digits.

To issue a refund:

  1. Tap the three horizontal lines in the upper right corner to navigate to the menu.

  2. Tap Transactions from the navigation menu.

  3. Search the receipt number or full credit card number to find the transaction.

  4. Tap the transaction to refund > Issue Refund.

  5. Select item(s) to refund and choose to restock returned items > Refund.

  6. Tap Add Gift Card or Swipe, then swipe or enter the gift card number > Refund.

Square Gift Cards have a $2000 load limit. You cannot refund more than $2000 to a gift card, including the existing balance on the card. Additionally, gift cards are not available for refunding split-tender transactions.

Refunds processed through square on a mobile device must be requested and completed within 120 days of the original transaction. Payments refunded via your online Square Dashboard can be refunded within one year of the original transaction date. Note: Payments accepted before October 2018 must be refunded within 120 days.

Once this window has passed, you must issue refunds outside of Square.

Reporting

Refunds made to gift cards will be recorded in the Sales Summary Report on the Square Dashboard. The total collected will be refunded to the gift card, and fees will not be removed from the net total. You can see the amount refunded to gift cards under the ‘gift card’ section in Total Collected section of the Sales Summary Report.

Note: Any paid tips will not be returned to the gift card.

Currently, refunds show up in the Transfer report on the Dashboard and in the Square POS app. Since refunds to gift cards does not move money between you and your customer, any refund made to gift cards will not show up on the report.

FAQs for Buying from Square Businesses Online

If you’ve placed an order with a Square merchant online, review these common questions for tips about managing your order.

How do I cancel my online order or request a refund?

To cancel an order or to request a refund, contact the merchant directly.

Note: Square Online purchases after October 2018 can be refunded within one year of the original transaction of the original payment date. Purchases prior to October 2018 can be refunded within 120 days of payment.

The refunded amount will be returned to the original payment card.

How do I contact the Square merchant?

You can find the merchant’s contact information in the order confirmation email you received or on their Square Online site.

How do I update my payment card information and shipping address for online purchases?

If you sign in during the checkout process, any edits made to your billing information will be saved for future purchases.

How do I unsubscribe from Square emails?

You can adjust your email preferences by clicking Unsubscribe or Manage Preferences at the bottom of any email you receive from Square. Your changes will take effect shortly.

Note: You may still receive transaction or order related emails if you purchase from a Square business in the future.

Learn more about identifying Square purchases and unrecognized charges.

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