Refund to Gift Card in the Point of Sale App

Issuing a Refund to a Gift Card

To issue a refund to a physical gift card:

1. Open the navigation menu and tap Transactions.

2. Search the receipt number or the credit card number to find the transaction.

3. Tap the transaction you want to refund and select Issue Refund.

4. Select the items you want to refund and choose to restock the returned items by tapping Refund.

5. Tap Add Gift Card or Swipe. You can then swipe the gift card, take a photo of the gift card QR code or barcode with your device’s camera, scan the gift card barcode with a barcode scanner or manually enter the gift card number. Then, tap Refund.

To issue a refund to an eGift Card:

1. Open the navigation menu and tap Transactions.

2. Enter the receipt number or the credit card number in the search bar to find the transaction.

3. Tap the transaction you want to refund and select Issue Refund.

4. Select the items or the amount you want to refund and tap Next. 

5. Under Refund To, select Gift Card > Create eGift Card.

6. Enter the customer’s email address in the box. This will autofill if you have already added your customer’s email to their profile in your customer directory. On the customer-facing screen, your customer can edit the email address or enter in a new email, then  tap Done. 

7. Confirm the email address with your customer, then tap Done. 

8. On the Refund Complete window, tap Done. 

Reporting

Note: Any paid tips will not be returned to the gift card.

Currently, refunds show up in the Transfer report on the Dashboard and in the Square POS app. Since refunds to gift cards does not move money between you and your customer, any refund made to gift cards will not show up on the report.