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Refund to Gift Card in the Point of Sale App

Issuing a Refund to a Gift Card

If you’d like to issue a customer store credit, you can issue a refund to a Square Tarjeta de regalo from compatible iOS and Android devices using Square Point of Sale, Square for Retail, and Square Appointments. Refunds can be issued from a physical gift card by swiping or manually entering the 16 digits. eGift cards can also be used if you key in the 16 digits.

Note: Refunding to eGift Cards is only available on Android devices at this time.

To issue a refund to a physical gift card:

  1. Open the navigation menu and tap Transactions.

  2. Search the receipt number or the credit card number to find the transaction.

  3. Tap the transaction you want to refund and select Issue Refund.

  4. Select the items you want to refund and choose to restock the returned items by tapping Refund.

  5. Tap Add Gift Card or Swipe. You can then swipe the gift card, take a photo of the gift card QR code or bar code with your device’s camera, scan the gift card bar code with a bar code scanner, or manually enter the gift card number. Then, tap Refund.

To issue a refund to an eGift Card:

  1. Open the navigation menu and tap Transactions.

  2. Enter the receipt number or the credit card number in the search bar to find the transaction.

  3. Tap the transaction you want to refund and select Issue Refund.

  4. Select the items or the amount you want to refund and tap Next

  5. Under Refund To, select Gift Card > Create eGift Card.

  6. Enter the customer’s email address in the box. This will autofill if you have already added your customer’s email to their profile in your customer directory. On the customer-facing screen, your customer can edit the email address or enter in a new email, then  tap Done

  7. Confirm the email address with your customer, then tap Done

  8. On the Refund Complete window, tap Done

After issuing a refund to an eGift card from your point of sale, your customer will receive an email with their eGift card that they can use for store credit the next time they shop with you.

Square Gift Cards have a $2,000 load limit. You cannot refund more than $2,000 to a gift card, including the existing balance on the card. Additionally, gift cards are not available for refunding split-tender transactions or Square Invoices.

Refunds processed through square on a mobile device must be requested and completed within 120 days of the original transaction. Payments refunded via your Panel de Datos Square en línea can be refunded within one year of the original transaction date.

Once this window has passed, you must issue refunds outside of Square.

Reporting

Refunds made to gift cards will be recorded in the Informe de resumen de ventas on the Square Dashboard. The total collected will be refunded to the gift card, and fees will not be removed from the net total. You can see the amount refunded to gift cards under the ‘Gift Card’ section in Total Collected section of the Informe de resumen de ventas.

Note: Any paid tips will not be returned to the gift card.

Currently, refunds show up in the Transfer report on the Dashboard and in the Square POS app. Since refunds to gift cards does not move money between you and your customer, any refund made to gift cards will not show up on the report.