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Refund to Gift Card in the Point of Sale App

Issuing a Refund to a Gift Card

If you’d like to issue a customer store credit, you can issue a refund to a Square Gift Card from compatible iOS and Android devices using Square Point of Sale, Square for Retail and Square Appointments. Refunds can be issued from a physical gift card by swiping or manually entering the 16 digits. eGift cards can also be used if you key in the 16 digits.

To issue a refund:

  1. Open the navigation menu and tap Transactions.

  2. Search by the receipt number or the credit card number to find the transaction.

  3. Tap the transaction you want to refund and select Issue Refund.

  4. Select the items you want to refund and choose to restock the returned items by tapping Refund.

  5. Tap Add Gift Card or Swipe. You can then swipe the gift card, take a photo of the gift card QR code or barcode with your device’s camera, scan the gift card barcode with a barcode scanner or manually enter the gift card number. Then, tap Refund.

Note: Redeeming gift card balances via QR code or a barcode scanner is only available on iOS devices at this time.

Square Gift Cards have a £2,000 load limit. You can’t refund more than £2,000 to a gift card, including the existing balance on the card. Additionally, gift cards are not available for refunding split-tender transactions or Square Invoices.

Refunds processed through square on a mobile device must be requested and completed within one year of the original transaction. Payments refunded via your online Square Dashboard can be refunded within one year of the original transaction date.

Once this window has passed, you must issue refunds outside of Square.

Reporting

Refunds made to gift cards will be recorded in the Sales Summary Report on the Square Dashboard. The total collected will be refunded to the gift card, and fees will not be removed from the net total. You can see the amount refunded to gift cards under the ‘Gift Card’ section in Total Collected section of the Sales Summary Report.

Note: Any paid tips will not be returned to the gift card.

Currently, refunds show up in the Transfer report on the Dashboard and in the Square POS app. Since refunds to gift cards does not move money between you and your customer, any refund made to gift cards will not show up on the report.

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