Bank Account Troubleshooting
If you see an alert in your online Square Dashboard that means that your bank account information was not accepted.
Why Can’t I Link My Bank Account?
There are a few scenarios that can cause this:
Bank Account Type is not supported
Square doesn’t support non-transactional bank accounts – they don’t allow money to be debited. Square must be able to credit and debit money from your account, in the event of a chargeback or refund. Keep in mind that Prepaid cards are not supported.
Typo in Bank Account number
Typos in your routing or account number can cause the manual bank verification process to fail. Double check your account information and carefully re-enter it. You may need to contact your bank to confirm your routing and account numbers.
To avoid this, you can instantly link your bank account via Plaid through your online Square Dashboard. Plaid allows you to quickly and securely connect your bank account without the need for manual verification, which can take up to four business days to complete.
Incorrect Account number
Credit Unions often use an electronic account number for transfers from Square (ACH transactions), which can be different than the account number on your checks. If manually verifying your bank account, confirm that you’re using the correct account number to link your bank account to Square.
To manually verify your bank account, Square will transfer and withdraw a small amount. Sometimes this transfer and withdrawal may process simultaneously, so you’ll need at least $1.00 in your bank account before you begin the verification process. If your verification has failed due to insufficient funds, make sure you have at least $1.00 in your account and re-enter your account information.
Bank Verification Canceled
If you click Cancel Verification after entering your bank account information, the manual verification process will be canceled. To restart the verification process, you’ll need to re-enter your bank account information. It’s recommended to instantly link your bank account with Plaid, if possible.
ACH Number/Origin ID
Some banks may request Square’s ACH number or origin IDs to link your bank account to Square. If your bank asks for this information, provide them with the following:
Bank Verification Status
Once you’ve entered your bank information successfully, we will start the bank verification process. Square will send and debit a small amount to and from your account (resulting in no difference to your balance). This is not a charge, but simply Square sending a verification transfer to confirm we can both send and retrieve money in case of refunds.
How long will it take to verify my bank account?
The manual bank verification process can take up to 4 business days (excluding weekends and holidays). Square isn’t able to expedite the process.
It’s recommended to instantly link with Plaid through your online Square Dashboard, if possible.
How do I check the status of my bank verification?
To check your status, visit Account & Settings > Bank Accounts in your online Square Dashboard. You’ll also receive an email from Square when your account is verified.
With no additional action needed on your part. Your transfers for funds received from payments taken will be sent to your bank account following your transfer schedule.
What is Pending Verification?
If your manual bank verification is pending, wait the full 4 business days. You’ll receive an email when your account has successfully been verified. While you’re waiting for your verification to complete, you can continue to take payments. Your money will remain in your Square balance and will be sent once your account is verified.
Learn more about linking your bank account.