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Bank Account Troubleshooting

If your bank account verification was unsuccessful, you’ll see an alert in your online Square Dashboard.

I Can’t Link My Bank Account

There are a few scenarios that can cause this:

Non-transactional Bank Account

Square doesn’t support non-transactional bank accounts – they don’t allow money to be debited. Square must be able to credit and debit money to and from your account, in the event of a chargeback or refund.

Bank Account Typo

Typos in your IBAN can cause bank verification to fail. Double-check your account information and carefully re-enter it. You may need to contact your bank to confirm your IBAN.

Bank Verification Cancelled

If you click Cancel Verification after entering your bank account information, the verification process will be cancelled. To restart the verification process, you’ll need to re-enter your bank account information.

Multiple Bank Accounts

Only one bank account can be linked to a single Square account location. If you’d like to have money sent to multiple bank accounts, set up multiple locations, each with its own assigned bank account.

Bank Verification Status

Once you’ve entered your bank information successfully, we will start the bank verification process. This is not a charge, but simply Square sending a verification transfer to confirm we can both send and retrieve money in case of refunds.

How long will it take to verify my bank account?

The entire verification process can take up to four working days (excluding weekends and holidays). Square isn’t able to speed up the process.

How do I check the status of my bank verification?

To check your status, visit Account & Settings > Bank Accounts in your online Square Dashboard. You’ll also receive an email from Square when your account is verified.

With no additional action needed on your part, your transfers will be sent to your bank account following your transfer schedule.

What is Pending Verification?

If your bank verification is pending, wait the full four working days. You’ll receive an email when your account has successfully been verified.

Learn more about linking your bank account.

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