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Bank Account Troubleshooting

Bank Account Troubleshooting

If you’re having trouble entering your bank account information, review these tips:

  • Consult your physical cheque to find your account information. Oftentimes, banks will omit necessary digits on online statements.

  • On your cheques, your transit number is the number between ⑆ and ⑉ (Ex: ⑆12345⑉). Enter 5 digits for your transit number. If your transit number is less than 5 digits, add zeros to the beginning. For example, if your transit number is 2, enter 00002.

  • For most bank’s cheques, your account number follows the transit and institution numbers. It comes after ⑆ and before ⑈ (Ex: ⑆1234567⑈). Your account number may be broken up by symbols on your cheque. Enter your full account number and do not include any dashes, spaces, or additional zeros.

  • If you don’t have a cheque, we recommend contacting your bank directly.

Tips for Common Canadian Banks

Bank Institution Number Account Number Length Additional Tips
TD Canada Trust TD Canada Trust (004) A 7 digits The last 7 digits on your cheque. Be sure to not include the 4 digit designation number which precedes your account number.
Desjardins Desjardins (815) 7 digits The last digit on your cheque, the verification digit, is part of your 7 digit account number. Make sure to include this digit.
Tangerine (formerly ING Bank of Canada) ING Bank of Canada (614) 10 digits Online bank: Transit number will always be 00152.
HSBC Bank of Canada HSBC Bank of Canada (016) 9 digits (the last 9 on your cheques) The transit number will always begin with 10XXX.
Central 1 Your account number appears on your cheques after the institution number (828). 5 to 12 digits Your account number appears on your cheques after the institution number (828).
Bank of Montreal (BMO) Bank of Montreal (BMO) (001) 7digits N/A
Canadian Imperial Bank of Commerce Canadian Imperial Bank of Commerce (010) A 7-digit account number. N/A
Royal Bank of Canada Royal Bank of Canada (003) 7 digits N/A
Scotiabank Scotiabank (002) 7 or 12 digits N/A
National Bank of Canada National Bank of Canada (006) 7 digits N/A

Can I link a US Bank Account to my Square Account?

Although Square is available in both the United States and in Canada, we do not support cross-border functionality at this time. You must link a bank account in the country in which you activate your account to receive transfers.

Can I link a CA USD bank account to my Square account?

Since all payments you accept will be processed in CAD, you must link a Canadian bank account that operates in Canadian currency. At this time, you’re unable to link a Canadian bank account that processes funds in USD.

Non-transactional Bank Account

Square requires the ability to credit and debit money from your account in the event of chargeback or refund. A non-transactional account doesn’t allow debits.

Bank Account Typo

Carefully enter your bank account information and watch for typos. 

Insufficient Funds

Square’s verification transfer and withdrawal may process simultaneously. You’ll need at least $1.00 in your bank account before you start the verification process.

If your bank account verification fails, re-enter your bank account information to restart the process.

Bank Verification Cancelled

If you click Cancel Verification after entering your bank account information, the bank verification process will be cancelled. To restart the verification process, re-enter your bank information.

Learn more tips for troubleshooting the bank account verification process.

Multiple Bank Accounts

Only one bank account can be linked to a single Square account location. If you’d like to have funds sent to multiple bank accounts, set up multiple locations, each with its own assigned bank account.

Learn more about linking your bank account.

Learn more about: Square

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