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Square Account FAQ

Square Account Troubleshooting

Why can’t I sign in to my account?

There are a number of reasons why you may not be able to sign in. Resetting your password is the first step towards regaining access to your account. Click Forgot Password, confirm the email address used to register for Square, and follow the instructions in the email sent to that address.

You may also be using an incorrect phone number for two-step verification. Two-step verification is a tool that provides an extra layer of security for your Square Account, protecting your account from unauthorized access. Once you set up and activate your Square account, you’ll be prompted to enable two-step verification.

Learn more about resetting two-step verification.

Why can’t I view my online Square Dashboard?

Most issues involving the Square Dashboard are caused by an unsupported or outdated browser, or by a browser that needs its cache cleared. Following a few browser troubleshooting steps can help in most cases.

Can I get help if I don’t have a Square account?

If you have questions about a recent transaction with a Square seller or would like more information about joining Square, we’re glad to help by phone between Monday and Friday, 9AM - 9PM ET at 1(855)700-6000.

Account Basics

How do I create items?

Creating an Item Library helps you quickly add items to sales, manage taxes, track inventory, and build insightful reports on what’s selling. Having Items is also useful when sending Square Marketing campaigns and setting up Square Loyalty programs for specific products.

Follow these steps on building your Item Library from the Square app or the online Square Dashboard.

Can I use Square abroad?

Credit card processing with Square is available in the 50 United States, Canada, Japan, Australia, and the United Kingdom. Payments can only be processed in the country in which you activate your account. For example, if you activate your account in the United States, you’re not able to process credit card payments in Canada, and vice versa.

Learn more about international availability and processing international credit cards.

Do I have a merchant ID or an account number?

Square is a credit card processing company, but we don’t give our account holders individual merchant ID numbers. Although we don’t assign specific numbers, your business is still designated as a merchant with Square, and your Square merchant account is associated with your email address.

Find answers to commonly asked questions about accepting payments with Square.

Banking and Transfers

How do I link a bank account?

Embedded content: https://www.youtube.com/watch?v=YZlQjEXipjY

Bank accounts can be linked and edited from Account & Settings in your online Square Dashboard and from More > Settings > Account > Bank Account in the Square app utilizing the full routing and account number.

From this section of your Square account, you can also link multiple external bank accounts by clicking Add external bank account. From here, enter your bank account details and complete the bank verification process.

Verification for bank accounts can take up to 4 business days, and the status of the account’s verification is available within the online Square Dashboard. Bank accounts being verified must have at least $1 available to complete the ACH transfer and debit.

Learn more about linking and editing your bank account.

When will I get my transfer?

Square automatically transfers funds to your linked bank account within 1-2 business days. instant transfer is available for a 1.75% fee of the transfer amount. Learn about your transfer options with Square.

Hardware and Devices

How can I order a new reader?

Request a magstripe reader within your online Square Dashboard or Square Shop.

Magstripe readers purchased at participating retailers cost $10 up front, but come with a $10 redemption code. Once you redeem the code, we’ll send $10 to your linked bank account.

Square Stand and Contactless and Chip Readers are available at Square Shop and participating retailers.

How do I access my Square account from another device?

If you’ve purchased a new device, simply download the Square app and sign in to your existing account with the associated email address and password. Funds will continue to be transferred to the bank account linked to your Square account. Additionally, Square readers are universal and can be used with any supported device and Square account, so there’s no need to activate or register them.

If you have multiple locations, you can use Device Codes to link mobile devices to specific locations. Device codes allow you to log in without an email address and password.

Reporting and 1099-K

How do I view my full sales history?

Full sales summaries, fees paid, and individual payment details are available from the Sales tab of your online Square Dashboard. If you attempted a payment and aren’t seeing it in your activity, check the Transactions Status report.

Do I qualify for a 1099-K?

Embedded content: https://www.youtube.com/watch?v=21HqJ4xhfj4

The US state your taxpayer information is associated with will determine your qualification for a 1099-K.

Generally, accounts meeting both of the following criteria qualify for a 1099-K and must be reported to the IRS:

  1. More than $20,000 in gross sales from goods or services in the calendar year
  2. and more than 200 transactions in the calendar year

However, if your tax reporting information is associated with Massachusetts or Vermont, we are required to issue a 1099-K and report to your state when you process $600 or more in credit card payments.

Cash App

How can I get help with my Cash App account?

Support for Cash App is available at cash.me/help. Sign in to review recent transactions, common questions, or email Cash Support.

You can also contact Cash Support from the app. To do so:

  1. Sign in to the Cash app.
  2. Tap the profile icon in the upper-left corner.
  3. Scroll to the bottom of your profile > tap Support.

Note: Cash Support is only available via email.