Find answers to the most frequently asked questions about your Square account.
Why can’t I sign in to my account?
There are a number of reasons why you may not be able to sign in. Resetting your password is the first step towards regaining access to your account. Click Forgot Password, confirm the email address used to register for Square, and follow the instructions in the email sent to that address.
If you need help resetting 2-Step Verification, please contact us.
Why can’t I view my online Square Dashboard?
Most issues involving the Square Dashboard are caused by an unsupported or outdated browser, or by a browser that needs its cache cleared. Following a few browser troubleshooting steps can help in most cases.
Where can I find my Customer Code?
To get your customer code, sign in to your Square account and follow the prompts so we can direct you to the right resources. If you couldn’t find a solution to your issue, click I Still Need Help and select Call Support.
Can I get help if I don’t have a Square account?
If you have questions about a recent transaction with a Square seller or would like more information about joining Square, we’re glad to help over email.
How can I get help with Cash App?
Support for Cash App is available at cash.me/help. Sign in to review recent transactions, common questions, or email Cash Support.
You can also contact Cash Support from the app. To do so:
- Sign in to the Cash app.
- Tap the profile icon in the upper-left corner.
- Scroll to bottom of your profile > tap Support.
Note: Cash Support is only available via email.
How do I view my full sales history?
Full sales summaries, fees paid, and individual payment details are available from the Sales tab of your online Square Dashboard. If you attempted a payment and aren’t seeing it in your activity, check the Transaction Status Report.
How do I access my Square account from another device?
If you’ve purchased a new device, simply download the Square app and sign in to your existing account with the associated email address and password. Funds will continue to be deposited to the bank account linked to your Square account. Additionally, Square readers are universal and can be used with any supported device and Square account, so there’s no need to activate or register them.
If you have multiple locations, you can use Device Codes to link mobile devices to specific locations. Device codes allow you to log in without an email address and password.
Do I qualify for a 1099-K?
The US state your taxpayer information is associated with will determine your qualification for a 1099-K.
Generally, accounts meeting both of the following criteria qualify for a 1099-K and must be reported to the IRS:
- More than $20,000 in gross sales from goods or services in the calendar year
- AND more than 200 transactions in the calendar year
However, if your tax reporting information is associated with Massachusetts or Vermont, we are required to issue a 1099-K and report to your state when you process $600 or more in credit card payments.
How do I link a bank account?
Bank accounts can be linked and edited from Account & Settings in your online Square Dashboard and from Settings > Bank Account in the Square app utilizing the full routing and account number. Verification for bank accounts can take up to 5 business days, and the status of the account’s verification is available within the online Square Dashboard. Bank accounts being verified must have at least $1 available to complete the ACH deposit and debit.
Learn more about linking and editing your bank account.
When will I get my deposit?
Square automatically deposits funds to your linked bank account within 1-2 business days. Instant Deposit is available for a 1% fee of the deposit amount. Learn about your deposit options with Square.
How can I order a new reader?
How do I create items?
Creating an Item Library helps you quickly add items to sales, manage taxes, track inventory, and build insightful reports on what’s selling. Having Items is also useful when sending Square Marketing campaigns and setting up Square Loyalty programs for specific products.
Can I use Square abroad?
Credit card processing with Square is available in the 50 United States, Canada, Japan, Australia, and the United Kingdom. Payments can only be processed in the country in which you activate your account. For example, if you activate your account in the United States, you’re not able to process credit card payments in Canada, and vice versa.
Do I Have a Merchant ID or Account Number?
Square is a credit card processing company, but we don’t give our account holders individual merchant ID numbers. Although we don’t assign specific numbers, your business is still designated as a merchant with Square, and your Square merchant account is associated with your email address.
Find answers to commonly asked questions about accepting payments with Square.