Find answers to the most frequently asked questions about your account and accepting payments with Square.
Why can’t I sign in to my account?
Try these password troubleshooting steps.
Why can’t I view my online Square Dashboard?
If you’re having trouble with your Square Dashboard on a laptop or desktop, you may be experiencing an issue with your Internet browser.
How do I view my full sales history?
How do I access my Square account from another device?
If you’ve purchased a new device, you can simply download the Square app and sign in to your existing account with the associated email address and password.
If you have multiple locations, you can use Device Codes to link mobile devices to specific locations. Device codes also allow you to log in without an email address and password.
Do I qualify for a 1099-K?
Your processing volume and the number of cards you accept in a calendar year determine if you qualify. Learn more about tax reporting.
How do I link a bank account?
Learn how to link and edit your bank account here.
Fees and Payments Questions
What card brands and card types do you accept?
What are your fees?
Can I manually enter, or key in, a payment?
Yes. If the card isn’t present or you’re unable to swipe it. Learn how to manually enter a payment card.
Can I process a refund?
Yes. You can process refunds from your the Square app or from your online Square Dashboard.
I’m having trouble with my Internet connection. Can I still swipe payments?
Yes. If your internet connection becomes interrupted or temporarily unavailable, enable Offline Mode to accept swiped card payments.
Why is my customer’s card declining?
Cards can be declined by the card-issuing bank or by Square if any information is entered incorrectly. Try these payment troubleshooting tips.
Why does my customer see a pending charge?
Incomplete payments may pend on your customer’s credit card statement, but they’re not actual charges and should be fall off your customer’s statement in a few days.
How do I add a note to a payment?
Learn to add a note to payment at the time of sale.
Can I accept a chip card?
How do I accept payments from my laptop or desktop?
The ability to key in card information to process payments in your online Dashboard (from a laptop or desktop computer) isn’t available, but there are other options: