Account and Payments Frequently Asked Questions

Find answers to the most frequently asked questions about your account and accepting payments with Square.

Account Questions

Why can’t I sign in to my account?

Try these password troubleshooting steps.

Why can’t I view my online Square Dashboard?

If you’re having trouble with your Square Dashboard on a laptop or desktop, you may be experiencing an issue with your Internet browser

How do I view my full sales history?

You can view a summary of your transactions and fees paid from your Square Dashboard online. 

How do I access my Square account from another device?

If you’ve purchased a new device, you can simply download the Square app and sign in to your existing account with the associated email address and password.

If you have multiple locations, you can use Device Codes to link mobile devices to specific locations. Device codes also allow you to log in without an email address and password.

Do I qualify for a 1099-K?

Your processing volume and the number of cards you accept in a calendar year determine if you qualify. Learn more about tax reporting.

Learn how to link and edit your bank account here

Fees and Payments Questions

What card brands and card types do you accept?

We accept Visa, MasterCard, American Express, and Discover.

What are your fees?

To view details about Square’s processing fees, visit this article.

Can I manually enter, or key in, a payment?

Yes. If the card isn’t present or you’re unable to swipe it. Learn how to manually enter a payment card.

Can I process a refund?

Yes. You can process refunds from your the Square app or from your online Square Dashboard.

I’m having trouble with my Internet connection. Can I still swipe payments?

Yes. If your internet connection becomes interrupted or temporarily unavailable, enable Offline Mode to accept swiped card payments.

Why is my customer’s card declining?

Cards can be declined by the card-issuing bank or by Square if any information is entered incorrectly. Try these payment troubleshooting tips

Why does my customer see a pending charge?

Incomplete payments may pend on your customer’s credit card statement, but they’re not actual charges and should be fall off your customer’s statement in a few days.

How do I add a note to a payment?

Learn to add a note to payment at the time of sale. 

Can I accept a chip card?

Yes, you can accept chip cards with the Square chip card reader or with the Square contactless and chip card reader

How do I accept payments from my laptop or desktop?

The ability to key in card information to process payments in your online Dashboard (from a laptop or desktop computer) isn’t available, but there are other options:

Still need help? Ask the community

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