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Viewing Customer Information

Information to help you and your customers recall transactions is available from the Transactions tab of your online Square Dashboard. This includes details about your sales – the name of the cardholder associated with a purchase, card brand, and the last four digits of the card. This information also creates a customer profile in your Customer Directory.

Note: The cardholder’s name gathered with a purchase is dependent on the payment card provider, as well as the payment method — swiped, dipped or tapped using the latest version of the Square Reader.

Viewing Information in Your Customer Directory

Through your Customer Directory, you can also apply filters to customer information that is stored on your Square account. Filters can provide more detail about your customers and how they interact with your business, such as viewing customers’ payment details, the items they purchased, and the business locations they visit. You can also set a time frame for the specific data you wish to view.

To view and apply filters:

  1. Go to Customers from your online Square Dashboard.

  2. Click Directory > Filters.

  3. Apply filters for the customer details that you wish to view.

  4. Click View Customers.

Important to note:

  • You can apply filters through both your online Square Dashboard and Square POS app. However, not all filters are available through your app at this time and more comprehensive filters are available through your Dashboard.

  • Customer information in your directory may also be hidden if the customer is subscribed via Square Marketing.

  • If using custom permission sets for your team, customer contact information will be viewable for your team members with assigned permissions. This information is not viewable to team members with permissions by default. You can give your team the ability to view and/or edit this information by enabling this permission with Team Management.

Allow Team Members to Access Customer Information 

When using Custom Permission Sets for your team, you can select which staff members can view and edit customers’ personal data such as email addresses, physical addresses, and phone numbers.

  1. Using an admin account, log in to your online Square Dashboard and click Staff & payroll > Team > Permissions.

  2. Choose the permission set you want to edit.

  3. Click Edit Permissions.

  4. Select Customers from the permissions list and toggle on the permission.

  5. Adjust the access points, customer data, and customer profile resource options as needed.

If a team member does not have access to customer information, the restricted data will not show when the team member opens the customer’s information.

Viewing Customer Information During a Sale

In Square Point of Sale, you can add customer information to a sale to gather insights and learn more about your customers, helping you provide efficient, personalized experiences. Learn more about adding your customer to a sale.

Learn more about Square’s privacy and security policies. If you have additional questions, contact us.

Customer Directory FAQ

Why are some customer email addresses or phone numbers not visible in my Customer Directory?

When a customer provides their email address or phone number directly to you during checkout, it's visible in your Customer Directory and co-controlled by you and Square. However, if a customer provides their email address to another Square seller for automatic receipts and marketing, but not directly to you, we control that data and mask it to protect that individual’s privacy. You can still send them automatic receipts and marketing communications if they have made one or more purchases from your business in the last 12 months.

Learn more about: Payment Processing