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Manage Multiple Websites with Square Online

You can create additional websites from your Square Online Overview page, and assign items and locations from your Square Item Library to each one.

To understand all Square Online tools and features in your Square Dashboard, learn more about how to Navigate the Square Online Overview page in Dashboard.

Add a New Site

To add your first new site:

  1. From your Square Online Overview page, select your account name in the upper right corner.

  2. Select Add site.

  3. Follow the prompts to name the new site and choose a location to sell from.

  4. Complete the setup steps to start building your new site.

To add additional new sites, you can use the site switcher drop-down menu and select Add site at the bottom of your site list.

Switch Between Sites

Square-Online-Site-Switcher-Dropdown-EN

Once you have at least two websites in your account, you can access the site switcher menu above the navigation menu.

Square-Online-Site-Switcher-EN

Use the menu to select a site and your Overview page will update to display information about the selected site. You can also select "..." > Duplicate site, Delete site or Change site title. Learn more about site preferences for more information on site titles.

Note: Duplicating a site will only duplicate your site content (not eCommerce information such as items, fulfilment or locations). Deleting a site is not reversible.

Shared Settings

Some features and settings are shared among all websites in your account, while some are site specific. Items below the horizontal line in the navigation menu are shared settings, while those above the line are specific to the website currently selected.

Learn more about Square Online settings.

Assign Items to Sites and Categories

All websites in your account use the same item catalogue, but you can assign items to specific sites in your account (and specific categories for each site). Only visible items that are assigned to a site will appear on that site's ordering page.

When viewing site items in your account, you'll only see items that are assigned to the currently selected website. Here are the actions you can take to manage them.

Manage items between your sites and Item Library

With multiple websites in Square Online, you can manage all of your site items in a few different ways. Think of each of your sites as a virtual storefront. You choose which items from your Item Library to display on each site, and only items that have been assigned to those sites will be displayed once they’re published.

To add an existing item from your Square Item Library to a site:

  1. From your Square Online Overview page, go to Items > Site Items.
  2. Select Add from Item Library to choose the items you want to display on your site.
  3. Select Add items.

To remove an item from being displayed on your site:

  1. From your Square Online Overview page, go to Items > Site Items.
  2. Using the tick boxes, select the items you want to remove.
  3. Select Bulk edit > Remove from site.

To create a brand new item that doesn’t already exist in your Square Item Library:

  1. From your Square Online Overview page, go to Items > Site Items.
  2. Select Create new item. Creating a new item within Square Online will add it to your Square Item Library.
  3. Select Save when finished.

To completely delete an item from both Square Online and your Square Item Library:

  1. From your Square Online Overview page, go to Items > Site Items.
  2. Using the tick boxes, select the items you want to delete.
  3. Select Bulk edit > Delete. Deleting items in Square Online will also delete them everywhere in Square.

View and edit item visibility

You can view which sites an item is available on and edit the item’s visibility. To view and edit item visibility:

  1. From your Square Online Overview page, go to Items > Site Items and select an item to edit.
  2. Under Visibility, choose a visibility setting and select the link to view which sites the item is assigned to.
  3. Use the tick boxes to select or deselect sites, and select Save when finished.

You can also update visibility for multiple items at once using the bulk editing method, or update it directly from your Square Item Library by selecting an item and editing the Visibility under ‘Square Online settings’. Learn more about adding items and categories to Square Online, and creating and managing items in your Item Library.

The available item visibility settings are as follows:

  • Visible: Your item is ready to sell online and will show up in navigation and search results.
  • Hidden: Your item is available for purchase online but only to those who have the direct link to it (useful for exclusive items).
  • Unavailable: Your item cannot be purchased online (useful if you aren’t ready to sell the item).

View, add and edit categories

Categories are unique to each website. To view, add and edit categories for a specific site:

  1. From your Square Online Overview page, use the site switcher menu to choose which site you want to work with.
  2. Go to Items > Site Categories and select Add Category to create a new category, or select an existing category to edit.
  3. Choose items to assign to the category and select Save when finished.

Assign items to categories

Categories are unique to each website. You can assign items to categories from any site and see which site a category belongs to.

To assign an item to one or more categories:

  1. From your Square Online Overview page, use the site switcher menu to choose which site you want to work with.
  2. Go to Items > Site Items and select an item to edit.
  3. Under Categories, select Choose categories.
  4. Use the menu to choose which set of categories to view, then tick the boxes to add the item to those categories.
  5. Complete your changes and select Save when finished.

To manage items within an existing category:

  1. From your Square Online Overview page, go to Items > Site Categories.
  2. Select the category in question.
  3. Under Items, select Choose items to add more items to the category, and select Done when finished. You can also select ‘X’ on an existing item to remove it from the category, or select and drag the items around to rearrange them within the category.
  4. Complete all other changes and select Save when finished.

Note: To view your entire Square item catalogue, go to your Square Item Library.

Fulfilment Settings

Delivery

You must have a dispatch-from location assigned to each site that will dispatch online orders. The dispatch-from location is chosen during the site creation process. All other delivery settings are shared across all sites in your account.

To edit the dispatch-from location:

  1. From your Square Online Overview page, go to Fulfilment > Delivery.
  2. Select Edit by the dispatch-from location you want to change.
  3. Edit the location and Save to apply your changes.

Collection and local delivery

Collection and local delivery settings are also shared for all sites, so if you’ve enabled one or both options for a location, they’ll be available on all sites using that location. You can edit the visibility for a location to exclude specific websites if need be.

To edit site visibility for collection and local delivery:

  1. From your Square Online Overview page, go to Fulfilment > Collection & Delivery.
  2. Select Edit by the location you want to change, then go to Site visibility.
  3. Tick the boxes to select or deselect sites for this location, then Save.

Manage Orders

Only orders for the currently selected website are displayed on your Square Online Overview page. Just go to Orders to manage the online orders from that particular site. To view orders from your other sites, use the site switcher to change views.

You can also view orders from every website in your account at one time (plus orders from any of your other channels). To start, select View all orders to go directly to your Square Order Manager.

Translate Your Sites

Translating your Square Online sites is a great way to reach more customers for your business. If you have a diverse customer base that interacts with your business in different languages, you can make your websites multilingual using a few available methods. Learn more about translating your Square Online site.