Partnership order integrations allow you to leverage popular third-party ordering platforms your customers already use for pickup, curbside and local delivery. Learn more about managing online orders with Square for more information on integrating an eCommerce partner.
Both platforms will push online orders to the Orders tab in the Square app.
To partially or completely cancel an order, you’ll need to take action from the ordering platform where the order was placed. You won’t be able to cancel an order from the Square app. Once the order is cancelled through the partner, it’ll be marked as Completed.
Yes – you can temporarily increase your location’s prep time during busy periods to give yourself more time to complete active and incoming orders. This can be increased by 15 minutes, 30 minutes or one hour.
To do so from the Square POS app on iOS devices:
From the navigation bar in your Square Point of Sale app, tap Orders. If you don’t see Orders, tap ≡ More > Orders.
Tap the clock icon on the Order Manager screen to view your Order Timing settings.
In the ‘Prep time’ section, toggle on Busy Mode.
Select how long you want Busy Mode to last. While Busy Mode is on, 15 minutes will be added to your current location prep time.
Once enabled, you can see the remaining time in Busy Mode on your Orders page. Here, you can also select Exit Busy Mode to resume your regular prep times or select Extend to extend the duration of Busy Mode.
The status of an order will be in red if the order is at risk of being late. This is determined by looking at the prep time, pickup time and the time the order was placed. You can set up these timelines from settings in Square Online or with your order integration partner.
For example, if an order is placed at 10 a.m. for pickup at 10:30 a.m., and there’s a prep time of 35 minutes, the order status will be marked in red as the order is at risk of not making the pickup time. Orders marked in green aren’t at risk of being late, allowing you to prioritise appropriately.