Managing Online Orders with Square FAQ

Square Online enables you to design your own website where customers can place online orders for pickup, local delivery, QR code ordering or shipping. Learn more about getting started with Square Online and setting up Square Online with Square for Restaurants.

Partnership order integrations allow you to leverage popular third-party ordering platforms your customers already use for pickup, curbside and local delivery. Learn more about managing online orders with Square for more information on integrating an eCommerce partner.

Both platforms will push online orders to the Orders tab in the Square app.

When a customer places an order through a third-party partner, you’ll be able to view them in the pickup or curbside sections of the Orders tab.

On your Square Point of Sale app:

1. Tap ≡ More > Settings > Orders from the main menu and tap Alerts and notifications.
2. Toggle on Allow notifications to receive a notification on your device when you receive a new order.
3. You can also toggle on Allow curbside alerts to receive an alert when your customer arrives for a curbside pickup order.

Make sure that you’ve also allowed notifications for the Square POS app on your device.

Note: Push notifications will not show up on Square Terminal or Square Register.

Yes, simply switch your location in the app to view orders for that location.

Yes, you can manage all your shipments from your Square Dashboard for orders placed through Square Online, Square Point of Sale and Square for Retail.

Yes. Learn more about managing orders on Square Terminal.

Not at this time. When customers place an order through a partnership integration, they won’t be able to use Square Gift Cards associated with your business.

Note: If you’re accepting online orders through Square Online, customers can use Square Gift Cards or eGift Cards to place orders.

Yes. If you’ve assigned item categories to different printer stations, when online orders come in, they’ll follow the same routing logic as orders placed in-house.

To partially or completely cancel an order, you’ll need to take action from the ordering platform where the order was placed. You won’t be able to cancel an order from the Square app. Once the order is cancelled through the partner, it’ll be marked as Completed.

The answer depends on where the order originates. Some integrations allow a delay of the order fulfilment time. Please contact your integration provider if you would like this feature.

Yes – you can temporarily increase your location’s prep time during busy periods to give yourself more time to complete active and incoming orders. This can be increased by 15 minutes, 30 minutes or 1 hour.

To do so from the Square POS app on iOS devices:

1. From the navigation bar in your Square Point of Sale app, tap Orders. If you don’t see Orders, tap ≡ More > Orders.
2. Tap the clock icon on the Order Manager screen to view your Order Timing settings.
3. In the ‘Prep time’ section, toggle on Busy mode.
4. Select how long you want ‘Busy mode’ to last. While ‘Busy mode’ is on, 15 minutes will be added to your current location prep time.
5. Tap Save.

Once enabled, you can see the remaining time in Busy mode on your Orders page. Here, you can also select Exit busy mode to resume your regular prep times or select Extend to extend the duration of Busy mode.

Yes. To pause incoming Square Online orders from your Square Point of Sale app (version 5.93 or later):

1. From the navigation bar, tap Orders. If you don’t see Orders, tap ≡ More > Orders.
2. Tap the clock icon on the Order Manager screen to view your Order Timing settings.
3. In the Pause orders section, select Pause for pickup or delivery orders. Tap Save.
4. Choose when you want to resume online orders and tap Save.

You can see the remaining pause time and resume online orders instantly from the Orders tab.

Not at this time.

The status of an order will be in red if the order is at risk of being late. This is determined by looking at the prep time, pickup time and the time the order was placed. You can set up these timelines from settings in Square Online or with your order integration partner.

For example, if an order is placed at 10 am for pickup at 10:30 am, and there’s a prep time of 35 minutes, the order status will be marked in red as the order is at risk of not making the pickup time. Orders marked in green aren’t at risk of being late, allowing you to prioritise appropriately.

Yes, team members with the permission enabled to view orders will be able to view and manage those order types.