Manage online orders with Square FAQ
Review answers to frequently asked questions about managing all online order types with Square – whether from your website or your third-party partnership integration.
- Square Online: Square Online enables you to design your own website where customers can place online orders for pickup, local delivery, QR code ordering or shipping. Learn more about getting started with Square Online or review the Manage orders from your Square Online site FAQ.
- Partnership integrations: Partnership order integrations allow you to leverage popular third-party ordering platforms your customers already use for pickup, click and collect and local delivery. Learn about managing online orders with Square for more information on integrating an eCommerce partner.
Note: both platforms will push online orders to the Orders tab of your Dashboard and Square app.
This is due to a third-party partnership integration. When a customer places an order through a third-party partner, you’ll be able to view the delivery orders in the pickup or curbside sections of the Orders tab.
Yes. To set up notifications:
- From your Square Point of Sale, go to ≡ More > Settings > Orders.
- Tap Alerts & Notifications.
- Toggle on Allow new order notifications.
- Toggle on Allow click and collect alerts to receive an alert when your customer arrives for a click and collect order.
Note: Make sure that you’ve allowed notifications for the Square app on your device. Push notifications won’t appear on Square Terminal or Square Register.
Yes. Learn more about managing orders on Square Terminal.
Not at this time. When customers place an order through a partnership integration, they won’t be able to use Square Gift Cards associated with your business.
Note: if you’re accepting online orders through Square Online, customers can still use Square Gift Cards or eGift Cards to place orders on your site.
Yes. If you’ve assigned item categories to different printer stations, when online orders come in, they’ll follow the same routing logic as orders placed in-house.
To partially or completely cancel an order, you’ll need to take action from the ordering platform where the order was placed. You won’t be able to cancel an order from the Square app. Once the order is cancelled through the partner, it’ll be marked as Completed.
The answer depends on where the order originates. Some integrations allow the delay of the order fulfilment time. Please contact your integration if you would like this feature.
The status of an order will be highlighted in red if the order is at risk of being late. This is determined by looking at the prep time, pickup time and the time the order was placed.
For example, if an order is placed at 10:00 for pickup at 10:30 and there’s a prep time of 35 minutes, the order status will be marked in red since the order’s at risk of not making the pickup time. Any orders marked in green aren’t at risk of being late.