Managing Online Orders with Square FAQs

Square Online enables you to design your own website where customers can place online orders for collection, local delivery, self-serve ordering or delivery by courier. Learn more about getting started with Square Online and setting up Square Online with Square for Restaurants.

Partnership order integrations allow you to leverage popular third-party ordering platforms that your customers already use for collection, click and collect and local delivery. Learn more about managing online orders with Square for more information on integrating an eCommerce partner.

Both platforms will push online orders to the Orders tab in the Square app.

When a customer places an order through a third-party partner, you’ll be able to view them in the collection or click and collect sections of the Orders tab.

On your Square Point of Sale app:

1. Go to Settings > Orders from the main menu and tap Alerts & Notifications.
2. Toggle on Allow notifications to receive a notification on your device when you receive a new order.
3. You can also toggle on Allow click and collect alerts to receive an alert when your customer arrives for a click and collect order.

Make sure that you’ve also allowed notifications for the Square POS app on your device.

Note: Push notifications will not show up on Square Terminal or Square Register.

Yes, simply switch your location in the app to view orders for that location.

Yes, you can manage all your shipments from your Square Dashboard for orders placed through Square Online, Square Point of Sale and Square for Retail.

Yes. Learn more about managing orders on Square Terminal.

Not at this time. When customers place an order through a partnership integration, they won’t be able to use Square Gift Cards associated with your business.

Note: If you’re accepting online orders through Square Online, customers can use Square Gift Cards or eGift Cards to place orders.

Yes. If you’ve assigned item categories to different printer stations, when online orders come in, they’ll follow the same routing logic as orders placed in-house.

To partially or completely cancel an order, you’ll need to take action from the ordering platform where the order was placed. You won’t be able to cancel an order from the Square app. Once the order is cancelled through the partner, it’ll be marked as Completed.

The answer depends on where the order originates. Some integrations allow delaying of the order fulfilment time. Please contact your integration if you would like this feature.

Yes. To temporarily add 15 minutes to a location’s prep times:

1. From the navigation bar in your Square Point of Sale app, tap Orders. If you don’t see Orders, tap More and select Orders.
2. Tap the clock icon on the Order Manager screen to view your Order Timing settings.
3. In the ‘Prep time’ section, toggle on Busy Mode.
4. Select how long you want Busy Mode to last: 15 minutes, 30 minutes or 1 hour. While Busy Mode is on, 15 minutes will be added to your current location prep time.
5. Tap Save.

Once enabled, you can see the remaining time in Busy Mode on your Orders page. Here, you can also select Exit Busy Mode to resume your regular prep times or select Extend to extend the duration of Busy Mode.

Yes. To pause incoming Square Online orders from your Point of Sale (version 5.93 or later):

1. From the navigation bar, tap Orders. If you don’t see Orders, tap More and select Orders.
2. Tap the clock icon on the Order Manager screen to view your Order Timing settings.
3. In the Pause Orders section, select Pause for collection or delivery orders. Tap Save.
4. Choose when you want to resume online orders and tap Save.

You can see the remaining pause time and resume online orders instantly from the Orders tab.

Not at this time.

The status of an order will be in red if the order is at risk of being late. This is determined by looking at the prep time, collection time and the time the order was placed. You can set up these timelines from settings in Square Online or with your order integration partner.

For example, if an order is placed at 10:00 for collection at 10:30, and there’s a prep time of 35 minutes, the order status will be marked in red as the order is at risk of not making the collection time. Orders marked in green aren’t at risk of being late, allowing you to prioritise appropriately.

Yes, employees with the permission enabled to view orders will be able to view and manage those order types.