Square’s Comp and Void features are used to remove an item or charge from the customer bill without losing track of those details in your online Square Dashboard. With Comp and Void, you’ll be able to track errors and changes, monitor employee proficiency and document any associated losses.
When to Use Comp or Void
The Comp and Void features are different from simply deleting an accidentally added item, so you and your employees will want to use them accordingly.
If an item was ordered but not yet prepared, employees can Void the item to remove it from the customer bill. A record of the voided item will display in your online Square Dashboard.
Example: A waiter accidentally adds ‘Roast Chicken’ instead of ‘Fried Chicken’ to a customer’s order, but doesn’t realise the mistake until after the order is sent to the kitchen. If the server is able to inform the kitchen before preparation, or reuse the ‘Roast Chicken’ for another order, a void is used.
Applying a Comp to an item removes the cost of the item from the customer bill. Items can be comped to fix a mistake, or as a goodwill gesture. A record of the comped item will display in your online Square Dashboard.
Example: A server accidentally adds ‘Roast Chicken’ instead of ‘Fried Chicken’ to a customer’s order, but doesn’t realise the mistake until after the order is prepared. The server comps the ‘Roast Chicken’ and rings in the correct order, which they might also comp as an apology for an additional wait.
Get Started with Comp and Void
For every Comp or Void, employees must select a reason. Reasons can be created and updated under Settings option of the Items tab in Dashboard. While Voids will not display on customer bills or receipts, comped items will appear on the customer bill but will not display further item details.
Enable Comps and Voids in Dashboard
- Enable Comp and Void Reasons in your online Square Dashboard to create customised reasons your employees can use to Comp or Void an item.
- Create your distinct Comp and Void reasons for your employees to choose from.
Enable Employees to use Comp and Void
Use Employee Management in your online Square Dashboard to restrict which employees can Comp/Void items.
Once Comp and Void reasons have been created in Dashboard, you can edit your employees’ permission groups in Dashboard to remove or provide their access to Comp and Void. Employees who can “Delete or Void Saved Items in Open Tickets” have the ability to Void an item, and those who can “Apply Restricted Discounts or Comps” will have access to Comp an item.
As a note: The ability to Comp or Void is defaulted to ON. Learn more about assigning permissions to Employees, or visit the Employees page to update Employee permission groups and Guest Mode permissions.
Comp and Void Reporting in Dashboard
Your voids and comps will show up in the Reports section of your Square Dashboard:
- From your online Square Dashboard, visit Reports.
- Select Comps or Voids from the Reports menu.
- Use the Reports filters at the top of the page to search for specific times or try the Advanced options.
Learn more about Reporting in Square Dashboard.