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Use Open Tickets with Square

With Open Tickets, you can create, edit and save an order before completing a sale on your mobile device. 

Note: If you use a customer’s credit card to create a new open ticket, the card will not be charged at that time and their payment information will not be stored within the app. If it’s available, only the cardholder’s name will be associated to the new open ticket. You can override the cardholder name at any time by updating the ticket name.

Turn On Open Tickets

  1. From the Square app, tap the three horizontal lines in the upper right corner to navigate to the menu.
  2. Tap Settings > Open Tickets.
  3. Tap Open Tickets and toggle the feature on.

If you use multiple devices with a single Square account, you can access any open ticket from any logged-in device.

Note: If you’re using Square’s Team Management features, learn how to manage team member permissions for Open Tickets.

Create and Manage Open Tickets

Create a new ticket before a sale

  1. Tap the keypad icon and > Tickets.
  2. Tap New Ticket.
  3. Enter a ticket name > Save.
  4. Add items or custom amounts to the ticket.
  5. Save.

Create a new ticket during a sale

  1. Add items or custom amounts to the sale > Save.
  2. Tap New Ticket.
  3. Enter the ticket information > Save.

Edit or delete an open ticket

  1. Tap Tickets > locate and tap the ticket you’d like to update. 
  2. Tap the arrow next to the ticket name > make your updates.
  3. Tap Save, or tap Delete > Confirm Delete

Note: If you’re using a kitchen ticket printer, a new order ticket will print when new items are added to an open ticket.

Split Open Tickets

If a party needs separate bills, you can split an open ticket on an iPad or Android tablet and charge customers individually. To split a ticket:

  1. Tap Tickets > select a ticket to open.
  2. Tap the arrow in the top-right corner > Split Ticket.
  3. Tap the item(s) you’d like to move to a new ticket > Split New Ticket. Repeat this for each new ticket. 
  4. Tap Save at the bottom of each ticket, or Save All at the top-right corner.

Merge Open Tickets

Merge multiple tickets to one master open ticket on an iPad. To do so:

  1. Tap Tickets.
  2. Locate and tap a ticket name from the list. 
  3. Tap the down arrow next to the ticket name > Merge Ticket.
  4. Select the ticket(s) to merge with > Merge.
  5. Select the master ticket that will display all the merged items. 
  6. Tap Merge.

Note: If Team Management is turned on, the master ticket owner will receive credit for the sale once the ticket is closed and the customer’s payment has been processed.

Transfer an Open Ticket

Your team members can transfer their open tickets to another.

To do so:

  1. Tap Tickets > Edit.
  2. Select the ticket(s) to transfer > tap Assign.
  3. Tap an employee name > Assign.

The team member the ticket is transferred to will receive credit for the sale.

Note: To use this feature, team members must be assigned to a role with Manage All Open Tickets enabled.

When your customer is ready to pay, locate their open ticket and close the sale.

  1. Tap Tickets > tap your customer’s ticket to add it to the current sale.
  2. If you’re using a receipt printer and have Receipts and Bills toggled on, you can print your customer’s ticket before settling the payment. To do so, tap the ticket name > Print Bill.
  3. Tap Charge > select a payment method > complete the sale.

Once an open ticket is closed, the completed payment can be viewed from your in-app payment activity or your online Square Dashboard, and funds will be sent to your linked bank account following your deposit schedule. Learn more about viewing your payment history.

Note: Payment card information isn’t stored within the app and won’t appear on printed receipts. You’ll need to close an open ticket and charge your customer when they’re ready to pay. 

Reprint Order Ticket

To reprint an order from your open tickets:

  1. Select Tickets.
  2. Tap Edit.
  3. Select ticket to reprint > tap Reprint Ticket.
Learn more about: Point of Sale