Use Open Tickets with Square
With Open Tickets, you can create, edit and save an order before completing a sale on your mobile device.
Note: If you use a customer’s credit card to create a new open ticket, the card will not be charged at that time and their payment information will not be stored within the app. If it’s available, only the cardholder’s name will be associated to the new open ticket. You can override the cardholder’s name at any time by updating the ticket name.
Turn On Open Tickets
From the Square app, tap the three horizontal lines in the upper right corner to navigate to the menu, or the down arrow at the top of Square Register.
Tap Settings > Open Tickets.
Tap Open Tickets and toggle the feature on.
If you use multiple devices with a single Square account, you can access any open ticket from any logged-in device.
To turn on open bills for Square for Restaurants:
From your Square Dashboard, go to Devices > Point of Sale.
Select the device you want to enable open bills for.
In the Open Bills & Floor Plans section, toggle on Use Open Bills.
Note: If you’re using Square’s Team Management features, learn how to manage team member permissions for Open Tickets.
Create and Manage Open Tickets
Print and Close Open Tickets
When your customer is ready to pay, locate their open ticket and close the sale.
Tap Tickets > tap your customer’s ticket to add it to the current sale.
If you’re using a receipt printer and have Receipts and Bills toggled on, you can print your customer’s ticket before settling the payment. To do so, tap the ticket name > Print Bill.
Tap Charge > select a payment method > complete the sale.
Once an open ticket is closed, the completed payment can be viewed from your in-app payment activity or your online Square Dashboard, and funds will be sent to your linked bank account following your deposit schedule. Learn more about viewing your payment history.
Note: Payment card information isn’t stored within the app and won’t appear on printed receipts. You’ll need to close an open ticket and charge your customer when they’re ready to pay.
Reprint Order Ticket
To reprint an order from your open tickets:
Select ticket to reprint > tap Reprint Ticket.