Comp and Void FAQ
Find answers to commonly asked questions about comp and void.
If the change causes a loss to the business, a Comp is used (i.e., the customer received the wrong order). Comps can also be used for goodwill discounting of an item or order.
If there is a change to an order, Void is used when inventory and costs will remain unaffected (i.e., the kitchen has yet to make the order).
Voids do not display on customer bills or receipts. Comped items will appear on the customer bill and will not display further item details.
Enable Comp and Void Reasons in your online Square Dashboard to create customised reasons your team members can use to comp or void an item. Create, edit or delete distinct reasons for your staff to choose from.
Comp and Void reports will be displayed in your online Square Dashboard. Once Comp and Void is enabled for your team members, you will see new Discounts and Comps and Voids tabs in the Reports section of your online Square Dashboard.
The ability to send void confirmations when printing kitchen order tickets is not currently available. If a waiter submits an order and recognises a mistake or revision, it’s necessary to inform the kitchen of the change, and check if they’ll need to Comp or Void the item.
To update an API order, select Comp or Void, choose a reason and specify if you want to comp or void the whole order or just a specific line item. If an order is voided, the order status will change to Cancelled and show the reason for the void. If an order is comped, it will show a total of $0 and a comp reason. You can also remove a Comp or Void from an order or line item.
Line items on the order will show all comped items and quantities. Line items on the order will not show items or quantities that were voided, only those that were actually ordered and fulfilled or comped.