Enable Comp and Void Reasons in your online Square Dashboard to create customised reasons your team members can use to comp or void an item. Create, edit or delete distinct reasons for your staff to choose from.
Comp and Void reports will be displayed in your online Square Dashboard. Once Comp and Void is enabled for your team members, you will see new Discounts and Comps and Voids tabs in the Reports section of your online Square Dashboard.
The ability to send void confirmations when printing kitchen order tickets is not currently available. If a waiter submits an order and recognises a mistake or revision, it’s necessary to inform the kitchen of the change, and check if they’ll need to Comp or Void the item.
To update an API order, select Comp or Void, choose a reason and specify if you want to comp or void the whole order or just a specific line item. If an order is voided, the order status will change to Cancelled and show the reason for the void. If an order is comped, it will show a total of $0 and a comp reason. You can also remove a Comp or Void from an order or line item.
Line items on the order will show all comped items and quantities. Line items on the order will not show items or quantities that were voided, only those that were actually ordered and fulfilled or comped.