System updates

We’re experiencing issues that may affect your Square services. We’ll continue to update our status page with more information.

Home>Taking Payments On A Computer

Pay Invoices with Square

Paying an invoice sent by a Square Seller is made easy. If you receive an invoice via email or text message or you receive a manually-shared invoice from a merchant using Square, you can pay it online using a supported payment card, Apple Pay, Google Pay or ACH bank transfer.

To pay a Square Invoice, begin by clicking Pay Invoice in the invoice notification message. 

You’ll need the following information: 

  • Name on card

  • Card number

  • Expiration month and year

  • CVV

You can also opt to pay with a physical or electronic gift card associated with the business invoicing you. To do so:

  1. From your Invoice notification email, click Pay Invoice.

  2. Tap the arrow next to Pay By Card.

  3. Select Pay by gift card. Note: You can tap Check balance before proceeding in order to check the balance of the gift card being used.

  4. Enter the full gift card PAN.

  5. Select the amount you want to pay. Note: The amount entered can not exceed the balance of the gift card.

  6. Tap Charge.

If you have accidentally opted out of SMS communications from the business but want to continue to receive invoices via text message, text "Start" or "Unstop" in the text message thread to opt yourself back in.

We recommend paying your invoice within 30 days, but the merchant may include different payment terms. Make sure you read through the invoice thoroughly and follow the merchant’s instructions. 

You also have the option pay your invoice in person with the Square Seller.

If you experience any issues with paying a Square Invoice, review these helpful troubleshooting tips.

Note: Paying an invoice with Square is secure. Invoices can be paid with any supported card and you won’t be charged a fee. 

Update Your Payment Card on File

If you receive a recurring invoice series from a Square merchant, you also have the option to update or change the card on file. To update your payment card information: 

  1. Open the last invoice email you received from the Square merchant.

  2. Click Update payment method in the invoice notification email. 

  3. You then have the option to update your card information. Click Update card.

  4. Fill in the required information: name on card, card number, expiration month and year, CVV and billing postcode.

  5. Tick the box authorising the business to store and charge this card for future purchases.

  6. Click Update.

You can also update your card on file information by making an early payment.

  1. Open the last invoice email you received from the Square merchant.

  2. Click Make early payment.

  3. Fill in the required information: name on card, card number, expiration month and year, CVV and billing postcode.

  4. Tick the box authorising the business to store and charge this card for future purchases. 

  5. Click Pay.

Your new card information will now be stored with this merchant for any future purchases or invoices.

Remove Your Payment Card on File

To remove your payment card on file for a recurring invoice series:

  1. Visit the last invoice you received from the Square merchant.

  2. Click Update payment method in the invoice notification email.

  3. The card being charged will appear below the invoice amount. Underneath, click Remove card on file.

  4. A message will pop up asking you to confirm you want to remove your card on file. Click Remove.

A verification message will then appear saying “Card on file successfully removed.” Note: This will only remove your card from the invoice series, not the merchant’s directory. 

To remove your payment card from the merchant’s customer directory:

  1. Visit the last invoice you received from the Square merchant.

  2. At the bottom of the email, follow the link to your Card Dashboard.

  3. Once in your Card Dashboard, click Remove next to the card details, and select a reason for the removal.

Contact the Merchant

If you have any questions about the items listed, amount owed or would like to request a refund, reply from your invoice message to contact the merchant.

The invoice itself may also contain the merchant’s email and phone number. Click Pay Invoice to open invoice details, and scroll to the bottom of the page to find shared contact details.

Learn more about: Point of Sale

Can't find what you need?