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Pay Invoices with Square

If you receive an emailed or manually shared invoice from a merchant using Square, you can pay it online using a supported payment card, Apple Pay or Google Pay.

How to Pay a Square Invoice

  1. To pay a Square Invoice, begin by clicking Pay Invoice in the invoice notification message.

  2. Fill in all required info: Name on card, card number, expiration month and year, billing postcode and CVV Note: You can also pay using Apple Pay or Google Pay.

  3. Click Submit.

You can also opt to pay with a physical or electronic gift card associated with the business invoicing you. To do so:

  1. From your Invoice notification email, click Pay Invoice.

  2. Tap the arrow next to Pay By Card.

  3. Select Pay by gift card. Note: You can tap Check balance before proceeding in order to check the balance of the gift card being used.

  4. Enter the full gift card PAN.

  5. Select the amount you want to pay. Note: The amount entered can not exceed the balance of the gift card.

  6. Tap Charge.

We recommend paying your invoice within 30 days, but the merchant may include different payment terms. Make sure you read through the invoice thoroughly and follow the merchant’s instructions. If the merchant has tipping enabled, you’ll also see the option to include a tip with your payment. You can add a tip of up to 50% of the invoice total.

You also have the option pay your invoice in person with the Square Seller.

If you experience any issues paying a Square Invoice, review these helpful troubleshooting tips.

Note: Paying an invoice with Square is secure. Invoices can be paid with any supported card and you won’t be charged a fee. 

Reply to an Invoice

If you have any questions about the items listed, amount owed or would like to request a refund, reply from your invoice message to contact the merchant.

The invoice itself may also contain the merchant’s email and phone number. Click Pay Invoice to open invoice details, and scroll to the bottom of the page to find shared contact information.

Update your Reply-To Email Address

When a merchant replies to an invoice or estimate message, make sure the message is sent to your preferred email address by taking the following steps:

  1. Visit your Account & Settings tab in your online Square Dashboard > Business > Locations.

  2. Click on the location you want to edit.

  3. Within Contact Information, update your preferred email address for that location > press Save.

Update Your Payment Card on File

If you receive a recurring invoice series from a Square merchant, you also have the option to update or change the card on file. To update your payment card information: 

  1. Open the last invoice email you received from the Square merchant.

  2. Click Update payment method in the invoice notification email. 

  3. You then have the option to update your card information. Click Update card.

  4. Fill in the required information: name on card, card number, expiry month and year, security code and billing postcode.

  5. Tick the box authorising the business to store and charge this card for future purchases.

  6. Click Update.

You can also update your card on file information by making an early payment.

  1. Open the last invoice email you received from the Square merchant.

  2. Click Make early payment.

  3. Fill in the required information: name on card, card number, expiry month and year, security code and billing postcode.

  4. Tick the box authorising the business to store and charge this card for future purchases. 

  5. Click Pay.

Your new card information will now be stored with this merchant for any future purchases or invoices.

Remove Your Payment Card on File

To remove your payment card on file for a recurring invoice series:

  1. Visit the last invoice you received from the Square merchant.

  2. Click Update payment method in the invoice notification email.

  3. The card being charged will appear below the invoice amount. Underneath, click Remove card on file.

  4. A message will pop up asking you to confirm you want to remove your card on file. Click Remove.

A verification message will then appear saying ‘Card on file successfully removed.’ Note: This will only remove your card from the invoice series, not the merchant’s directory. 

To remove your payment card from the merchant’s customer directory:

  1. Visit the last invoice you received from the Square merchant.

  2. At the bottom of the email, follow the link to your Card Dashboard.

  3. Once in your Card Dashboard, click Remove next to the card details, and select a reason for the removal.