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Set Up Square Online with Square for Restaurants

Efficiently manage sales with Square Online

Square Online accepts and manages orders, both online and in-store from social and mobile showroom to stockroom, for today and tomorrow.

With Square Online you can create a professional website to showcase your menu items online and accept payments with Square. Spend less time setting up your online store and more time focusing on your restaurant.

Setting up an eCommerce site for the first time? Watch this webinar to Take your Business Online.

Check out the full comparison of features between Square for Restaurants Free, Plus and Premium Plans.

Get Started

If you already have a Square for Restaurants subscription, you can get started right from the online Square Dashboard:

  1. Visit the Ecommerce > Online page of your online Square Dashboard.

  2. Click Get Started For Free.

From here, you’ll have the option of importing your menu items and categories to start creating your Square Online site. You can also create your items and categories from scratch.

By default, the fulfillment type for all items will be set to shipping. Just make sure to update each item for pickup before accepting orders.

Manage Orders Online

Once you set up Square Online for your Square for Restaurants account, you’ll be able to sell online and manage your customer orders directly from the Orders tab of your online Square Dashboard and Square for Restaurants app.

You’ll also have the option to manage your orders from your Square Online Overview page. Learn more about Square Online.

Keep in mind: To cancel an order online, you’ll need to head to your Square Online Overview page.

Square Online offers a few fulfillment types: Pickup, Delivery, or Shipping.

Note You can also manage online orders from your Dashboard if you integrate a third-party ordering channel (like Caviar, DoorDash, or Postmates).

Pickup Orders

If a customer purchases an item from your online store, they can pick it up from a brick and mortar location. To manage pickup orders from your online Square Dashboard:

  1. Head to Items & Orders > Orders in your online Square Dashboard.

  2. From here, you’ll see a list of your orders. You can use the filters to view Active, Completed, or All Orders. Once you’re ready, click on an order to take action.

  3. If you’re ready for your customer to pick up an order, click Mark as Ready.

  4. Once your customer picks up their item(s), locate the order and select Mark Picked Up.

Shipment Orders

If your restaurant ships items, you can also manage shipped orders.


In addition to your Square for Restaurants subscription cost, you’ll pay a 2.9% + $0.30 transaction fee when your customers place an order online.

Keep in mind, if you use third-party partners for delivery, such as Caviar or DoorDash, you will be charged fees directly by the partner, in addition to your Square for Restaurants subscription costs.

Payments and Reporting

Payments processed with Square Online will appear in the transaction history on your online Square Dashboard. Your payment history on your Dashboard offers an itemized breakdown of stock sold for both in-store and online sales. Learn more about viewing and downloading your Square payment history online.

When a customer places an order from Square Online, Square automatically collects payment before you mark the order as complete from your Square Online Overview page. If you cancel an item or order, your customer will automatically be refunded.

When your customer places an order from your Square Online site, they’ll receive an email confirmation with a Square Online receipt. Square receipts will not be automatically generated for your customers, but you’re able to manually send a Square receipt at any time from your online Square Dashboard.

Learn more about how to process refunds with Square.

Online Ordering Partnerships

Orders placed through ordering partner integrations with your Square for Restaurants account will reflect in your transaction history. However, if your ordering integration uses another payment processor outside of Square, payments and refunds processed through Square for Restaurants will be for recording purposes only.

Manage Your Subscription

If you sign up for one of the paid-tier versions of Square Online you can manage your subscription directly from your Square Online Overview page.

Learn more about managing your subscription.

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