Fulfil orders
About order fulfilment
Square Order Manager allows you to manage and fulfil all orders from various channels, including online and directly from your Point of Sale app.
Before you begin
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You have multiple options for managing orders from Square Dashboard and the Square Point of Sale apps:
Search and filter: Easily locate orders by filtering based on order types, status, source and payment source.
Sort: Organise orders by time created, fulfilment time, customer name and order total.
Track: Monitor the entire order flow by viewing activity logs for each stage.
Update: Move received or manually created orders along the fulfilment flow by updating the status.
Bulk edit: Update the fulfilment status and close or print multiple orders at once.
Before you fulfil orders, you need to set up your order settings. Learn how to set up Order Manager.
To get the most value out of order fulfilment, we recommend setting up POS fulfilment methods. Learn how to create and manage dining options.
View order details
Sign in to Square Dashboard and go to Payments & orders (or Payments & invoices or Payments) > Orders > All orders. From the Square Point of Sale apps, tap ≡ More > Orders or Orders.
View the following details about your orders:
- Eat-in
- Takeaway
- Collection: Each collection order will fall into one of the following fulfilment types to help you manage your orders at a glance – click and collect or digital.
- Delivery
Each order falls into one of the following fulfilment statuses:
- All: View all orders in any status.
- Active: All orders that need to be accepted, or orders in progress (ie not completed).
- New: All orders awaiting action. If auto-printing is enabled on your Square Point of Sale app, new orders will print as they come in.
- In progress: Orders being prepared.
- Ready: All orders ready for collection (by customers or delivery partners).
- Completed: All completed or cancelled orders.
In addition to the order status, you’ll also see a breakdown of orders by Source. For example, if you have active orders coming in from your website and third-party delivery partners, you’ll see both online ordering platforms listed.
If you do not have active orders for a particular platform, you will not see it listed. Orders will appear top-down, from newest to oldest.
An activity log displays important events that occurred throughout your order’s timeline. You can select an order and view the following events under Activity:
Orders created
- Payments received
- Orders completed
- Fulfilment state updates (in progress, ready, completed)
- Items completed (fulfilled)
- Items added
- Items removed
- Items updated
- Refund issued
Update fulfilment status
- Sign in to Square Dashboard and go to Payments & orders (or Payments & invoices or Payments) > Orders > All orders.
- Locate the order to fulfil.
- Click (•••) next to ‘Status’ or select the order to open the information panel.
- Select Mark as… then select In progress, Ready or Collected. If there are multiple items in an order that aren’t available at the same time, tap Select items to coordinate.
Bulk edit orders
- Sign in to Square Dashboard and go to Payments & orders (or Payments & invoices or Payments) > Orders > All orders.
- Click Edit orders.
- Select the relevant orders, then choose one of the following options: Mark as in progress, Mark as ready, Mark as complete or Print.
- Click Done editing once you’re finished.