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Square for Restaurants and Square Online FAQs

Review answers to frequently asked questions about Square Online and Square for Restaurants.

Can I set up multiple locations with my Square Online site?

Yes. If you have multiple locations for your restaurant, when your customers place an order online, they can specify the location.

Can I view pickup orders from the Restaurants app?

Yes. When a customer places an order for pickup, you’ll receive an in-app notification. Accept and update an order’s progress as you prepare and finish the order.

To manage your Square Online orders, head to your Square Online Overview page.

Will customers who place an order through my Square Online site be added to my customer directory?

Not at this time. But you can manually add a customer to your directory from your Square Dashboard.

Will Square Gift Cards work on my Square Online site?

Yes. If a customer has a Square Gift Card associated with your business, they’ll be able to apply their balance during the checkout flow.

Can I manually set up categories in Square Online?

Yes! From your Square Online Overview page, go to Items > Categories, and select Add Category. Give your new category a name, and add any items you want to include with the Choose Items button.

Can I accept delivery orders with Square Online?

Yes. You can sell online and manage your customer orders directly from the Orders tab of your online Square Dashboard. Learn more about how to Manage Online Orders with Square.

Will 86ing an item from the app stop customers from ordering online?

Not at this time. Setting the quantity for auto-86ing is different than setting your stock quantity from your Square Dashboard. While 86ing items from the Restaurants app will keep servers from adding unavailable items to a check, it will not prevent customers from ordering items online.

To update item availability for your online sales, head to your item library.

Will customers see my menus on my Square Online site?

Not at this time. Customers will only see your available items, but you can create item categories or separate pages on your Square Online site to group menu items.

Why didn’t I receive a notification when my customer placed an order?

Depending on your email provider, notifications will sometimes be filtered to your spam folder. Double check your spam folder and add the email address to your contacts.

I’ve marked an item as available for pickup, why can’t my customers place an order?

You may need to complete the location setup for Square Online — including address and hours of operation.

If you created an account with provisional activation, your payments may be paused until you complete account activation.

Why are my customers only seeing the option to have an item shipped?

By default, each item fulfillment is set to shipping. To allow for pickup, you’ll need to update the fulfillment type for each item, individually.

Will customers receive my customized digital receipts for online purchases?

When a customer places an order through Square Online, they’ll receive a receipt from Square Online. These can be customized in the Store Email section of your Square Online Overview page. You can also send a customer a digital receipt with Square at any time from your app or Square Dashboard.

Learn more about setting up and using Square Online.

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