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Square for Restaurants and Square Online FAQs

Review answers to frequently asked questions about Square Online Store and Square for Restaurants.

Can I set up multiple locations with my Online Store?

Yes! If you have multiple locations for your restaurant, when your customers place an order online, they can specify the location.

Can I view pickup orders from the Restaurants app?

Yes! When a customer places an order for pickup, you’ll receive an in-app notification — accept and update an order’s progress as you prepare and finish the order.

To manage your Online Store orders, head to your Square Online Overview page.

Will customers who place an order through my Online Store be added to my customer directory?

Not at this time. But you can manually add a customer to your directory from your Square Dashboard.

Will Square Gift Cards work on my Online Store?

Yes! If a customer has a Square Gift Card associated with your business, they’ll be able to apply their balance during the checkout flow.

Can I manually set up categories in my Online Store?

Yes! From your online store dashboard, go to Items > Categories, and select Add Category. Give your new category a name, and add any items you want to include with the Choose Items button.

Can I accept delivery orders with my Online Store?

Yes. You can sell online and manage your customer orders directly from the Orders tab of your Square Dashboard. Learn more about how to Manage Online Orders with Square.

Will 86ing an item from the app stop customers from ordering online?

Not at this time. Setting the quantity for auto-86ing is different than setting your stock quantity from your Square Dashboard. While 86ing items from the Restaurants app will keep servers from adding unavailable items to a check, it will not prevent customers from ordering items online.

To update item availability for your online sales, head to your item library.

Will customers see my menus on my Online Store?

Not at this time. Customers will only see your available items, but you can create item categories or separate pages on your Online Store to group menu items.

Why didn’t I receive a notification when my customer placed an order?

Depending on your email provider, notifications will sometimes be filtered to your spam folder. Double check your spam folder and add the email address no-reply@editmysite.com to your contacts.

I’ve marked an item as available for pickup, why can’t my customers place an order?

You may need to complete the location setup for your Online Store — including address and hours of operation.

If you created an account with provisional activation, your payments may be paused until you complete account activation.

Why are my customers only seeing the option to have an item shipped?

By default, each item fulfillment is set to shipping. To allow for pickup, you’ll need to update the fulfillment type for each item, individually.

Will customers receive my customized digital receipts for online purchases?

When a customer places an order through your Square Online Store, they’ll receive a receipt from the Online Store. These can be customized in the Store Email section of your Online Store dashboard. You can also send a customer a digital receipt with Square at any time from your app or Square Dashboard.

Learn more about setting up and using Square Online.

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