Square Terminal FAQ
Ordering
The Square Terminal costs $299.
You can purchase a Square Terminal online from our Square Shop, Amazon.com, Walmart.com, SamsClub.com, or pick one up in-store at your local Best Buy.
After your order ships, you should receive the Terminal in 5-7 business days. You’ll receive an email with tracking info as soon as your Terminal has shipped.
Your order can be cancelled at any time until it is sent to our fulfillment center and it’s on the way to you. You can cancel your order right on our Square Shop.
Hardware
Your Square Terminal power adaptor has a USB-C port. While some sellers have been able to charge their Terminals with third party chargers, we recommend using the power adapter provided with your Square Terminal.
To control the brightness of Square Terminal, you can go to More > Settings > Hardware > Display from the navigation bar at the bottom of your screen. Use the slider to control the brightness of your Terminal. From here, you can also adjust your Terminal’s sleep timer.
To control the volume of Square Terminal, you can go to More > Settings > Hardware > Sounds from the navigation bar at the bottom of your screen. Use the slider to control the volume level of your Terminal.
Note: You cannot control the payment success beep tone at this time.
You can adjust the language of your Square Dashboard to see you reports, transfers, and more in another language.
To update your Square Terminal language:
- Tap More from the navigation bar at the bottom of your screen.
- Tap Settings > Hardware > General.
- Select Language & select your language of choice.
To update the time and date on your Square Terminal:
- Tap More from the navigation bar at the bottom of your screen.
- Choose Settings > Hardware > General.
- Toggle Set Automatically and choose the correct time, date, and time zone.
From this screen you can also adjust your Square Terminal’s nightly reboot, check out the software section of this article for more information on your nightly reboot.
You can buy additional receipt paper right from our Square Shop.
You can also purchase receipt paper from your local office supplier, or retailer that sells receipt paper. Square Terminal supports thermal receipt paper with 2 ¼” x 50’ dimensions.
The Square Terminal has a specifically designed accessory hub that easily connects USB accessories to your Square Terminal. To see a full list of supported devices, check out our full list.
To purchase a Hub for Square Terminal to connect supported hardware, visit our Square Shop.
Keep in mind, Bluetooth connected accessories are not currently supported.
Square Terminal is built with Gorilla glass and durable construction to ensure that no matter where you are processing payments, your Square Terminal can keep up.
You can order a replacement Hub for Square Terminal, Power Adaptor with cable, or Receipt Printer Door directly from the Square Shop.
If you have any trouble with your Square Terminal, reach out to our Support Team and we can help!
Software
One of the benefits of Square Terminal is that we keep the software up to date automatically, so you will always get the latest features and improvements without any cost. We will update the software every 2-4 weeks. To enable automatic updates, you’ll just need to leave Square Terminal powered on and plugged in overnight. Automatic updates require a battery level of at least 35% to initiate.
Note: Software updates for Square Terminal generally require 2 GB per month. This does not include attempts to retry failed downloads, so it is recommended to connect to WiFi overnight to help facilitate software updates.
Square Terminal software includes a system update, Square apps update, and a firmware Update.
If a Square apps update is recommended before the automatic nightly update, a notification will appear on the screen. To defer this update, tap Update Tonight. The update will then begin overnight at 3 a.m. (or at your custom set time) as long as your Square Terminal is powered on and plugged in. To start the update immediately, tap Install Now.
If you manually update your Square Terminal software from your settings, you will not see an option to defer the Square apps update. The update may take up to 45 minutes to complete.
If you’ve powered down your Square Terminal overnight and there are software updates available, the updates will be applied when you next power on your device. Updates are released approximately every 2-4 weeks, involve a reboot of Square Terminal, and typically take around 20 minutes to complete but may take up to an hour.
To ensure your Square Terminal can update overnight - just make sure it’s plugged in and powered on, but the display can be turned off. To turn off the display, simply tap the power button quickly and Square Terminal will go to sleep.
You can check your software at any time. Head to ≡ More > Settings > Hardware > General. Scroll to the bottom of the page and tap About Terminal. From this page, you’ll see your software version and available updates.
Most software updates should happen automatically every 2-4 weeks and will happen overnight as long as your Square Terminal is plugged in and powered on and the battery level is at least 35%.
However, sometimes, we have a critical update that should be installed more urgently. When that happens, you’ll see Update Available in your status bar to install immediately. Installing the updates includes a full reboot of your device.
If your business doesn’t allow you to update Square Terminal right away, it will go through the normal update process overnight - just make sure it’s plugged in and powered on, but the display can be turned off. To turn off the display, simply tap the power button quickly and Square Terminal will go to sleep.
Software updates are, by default, set at 3am to avoid any disruption to your normal business hours. If you need to adjust your nightly reboot time, head to ≡ More > Settings > Hardware > General from navigation bar at the bottom of your screen. Tap Nightly Reboot and select the time that works best for your business.
Note: This adjustment will not take effect on the next nightly reboot, but instead the one after that.