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Home>Troubleshooting

Reset Your Password

If you’re having trouble signing in to your Square account or resetting your password, the following tips can help you get back to taking payments.

Reset Your Password Online

  1. Visit squareup.com/password.

  2. Enter the email address associated with your Square account > click Send instructions.

  3. Check your email – you’ll have a message in your inbox with the subject “Reset your Square Password.” If you can’t find the email, try these email notification troubleshooting steps.

  4. Open the email > click the Reset Password button.

  5. Create a new password. 

Reset Your Password in the App

To reset your password from the Square app:

  1. Tap Forgot password? from the Sign In screen.

  2. Enter the email address associated with your Square account > tap Send instructions.

We’ll automatically send you instructions via email to help you reset your password.

Password Reset Email Issues

If you’re having trouble with the password reset email, it is possible that you created your Square account using a different email address than the one you are entering into the email address field. Try these troubleshooting steps:

  1. Double-check that the email address you entered into the password reset field is the same email used to access your Square account.

  2. Confirm the email address you used to create your Square account by looking through your email inboxes for emails from Square.

  3. Check your junk mail folder, because Square’s emails are occasionally sorted out by spam filters.

  4. Take a look at these email delivery troubleshooting tips.

  5. If you see the message “This token has been used”, visit square.com/dashboard from your browser to confirm you are signed out of the dashboard. Reset your password again.

Update Your Email Address

If you are unable to log into your Square account, and need to change the email address on your account - we can update it with your help. Reach out to our team by phone if:

  • You can’t remember the email address you used to create your account.

  • You are not able to access the email inbox associated with your Square account.

  • You do not see emails from Square in your inbox – there may have been a typo in your email address when you created your Square account.

Account Security

For future use, you can enable 2-Step Verification to protect your account from unauthorized access and to add an additional layer of protection to your business and personal information.

Learn more about 2-step verification and how to enable it for your account.

Learn more about: Square

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