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Use Square Online as Non-Profit Organisation FAQs

Review answers to frequently asked questions about Square Online if you own a non-profit organisation of any size.

Getting Started

Is Square Online a good tool for my non-profit organisation?

Yes. Square Online is a great tool for your non-profit organisation. Your audience can learn more about the great work you do, and they can even send you donations right on your website.

How can I learn more about Square Online?

To learn more about Square Online, take a look at getting started with Square Online.

How can I effectively build a website for my non-profit organisation?

With Square Online, you can create a professional website to showcase your organization's work, founding, and future. Learn more about how to navigate the Square Online site editor to start building your site.

You can also learn more about adding a contact form to your site so anyone can reach you. You can even add an image gallery section to your site to display all of your recent events, board of directors or top donors and supporters. With blog-style Stories, you can add a personal touch to your website to give your supporters a reason to come back.

Does Square Online integrate or work with social media?

Yes. You can set up your donation items with Facebook Shops to accept donations on social platforms like Facebook and Instagram. Learn more about how to connect Square Online to Facebook and Instagram.

How can I spread the word about my website?

Here are some suggestions to help you grow your website traffic:

Tips for increasing site traffic

  • Spread the word: Tell your customers, family and friends about your site.
  • Optimise for search engines: Make sure people can find your website or items when they search online by following our Ultimate SEO Guide.
  • Update regularly: Keep your website content fresh with blog-style Stories to give visitors a reason to come back.
  • Use your social networks: Post your site to Facebook, Twitter, Instagram, Snapchat, TikTok, LinkedIn or other social networks whenever you update your content. You can even connect Square Online to Facebook and Instagram to make your online store items shoppable on those networks.
  • Promote your site: Add a link to your email signature, and include a link to your site when you post to forums or comment on articles.
  • Start an email newsletter: Use newsletter signup popups on your site as a tool to bring visitors back to your website and continue email promotions with email marketing.
  • Get reciprocal links: Swap links with other websites that have a similar audience to drive free, qualified traffic. Join our Seller Community to get connected with other sellers that also use Square Online.

Setting Up Your Nonprofit Organisation Online

How do I accept donations?

Learn how to add items and categories in Square Online. You can also learn how to accept donations online to make sure you can keep funding your organisation's purpose, or how to sell non-physical items such as event tickets.

To highlight that you accept donations or highlight upcoming events, try using a featured items section for your donation or event items.

Will supporters who send a donation through my Square Online site be added to my customer directory?

Yes. Supporters who donate through your site will be added to a list in your Customer Directory. Learn more about Customer Directory.


How do I set up my checkout page?

You can set up the checkout page for your Square Online site in your Square Online Overview page in Settings > Checkout or Shared Settings > Checkout. Learn more about checkout settings and options in Square Online.

How do I set up taxes?

You can set up taxes for your website in your Square Online Overview page in Settings > VAT or Shared Settings > VAT. Learn more about setting up taxes in Square Online.

Why didn’t I receive notification when my supporter donated?

Depending on your email provider, notifications will sometimes be filtered to your spam folder. Double-check your spam folder, and add the following email addresses to your contacts:



Will donors receive my customised digital receipts for online donations?

When a supporter donates through Square Online, they’ll receive a receipt from the Square Online site only. These can be customised in the store emails section of your Square Online Overview page. Learn more about customising store emails in Square Online.

You can also send them a digital receipt with Square at any time from your app or online Square Dashboard.