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Comp and Void FAQ

Find answers to commonly asked questions about comp and void.

What is a Comp?

If the change causes a loss to the business, a Comp is used (i.e., the customer received the wrong order). Comps can also be used for goodwill discounting of an item or order.

What is a Void?

If there is a change to an order, Void is used when inventory and costs will remain unaffected (i.e., the kitchen has yet to make the order).

How do comps and voids appear on my customer’s bill?

Voids do not display on customer bills or receipts. Comped items will appear on the customer bill and will not display further item details.

How do I enable team members to use comp and void?

Enable Comp and Void Reasons in your online Square Dashboard to create customized reasons your team members can use to comp or void an item. Create, edit or delete distinct reasons for your staff to choose from.

How do Comp and Void show up in my reporting?

Comp and Void reports will be displayed in your online Square Dashboard. Once Comp and Void is enabled for your team members, you will see new Discounts and Comps and Voids tabs in the Reports section of your online Square Dashboard.

How do I void items sent to the kitchen?

The ability to send void confirmations when printing kitchen order tickets is not currently available. If a server submits an order and recognises a mistake or revision, it’s necessary to inform the kitchen of the change, and check if they’ll need to Comp or Void the item.

How do I Comp or Void API orders?

To update an API order, select Comp or Void, choose a reason and specify if you want to comp or void the whole order or just a specific line item. If an order is voided, the order status will change to Cancelled and show the reason for the void. If an order is comped, it will show a total of $0 and a comp reason. You can also remove a Comp or Void from an order or line item.

Line items on the order will show all comped items and quantities. Line items on the order will not show items or quantities that were voided, only those that were actually ordered and fulfilled or comped.

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