Get Started with Google Workspace for Square Online
Square partners with Google to provide a complete email solution for domain names known as Google Workspace. When you have a domain name associated with your website, you can create an email address right from your Square Online Overview page based on that domain.
For example, if you own mybusiness.com, you can create an email address like email@example.com. This allows you to reach your customer-base efficiently with an email address they can trust. From a business standpoint, your audience will better trust an email coming from firstname.lastname@example.org, rather than email@example.com. This is because emails from personal email accounts (that are meant to serve as business emails) are often associated with spambots and scams.
Owning an email address based a custom domain name is an extra step many businesses take to elevate their brands. It helps others take their businesses seriously, and can also associate those businesses with longevity.
Set up your Email Address with Google Workspace
To experience professional email, and get your free trial started, visit the Google Workspace area of your Square Online Overview page. If you enjoy your trial, extend to the full version for $100/year (about $8 per month).
Learn more details about initial setup below.
Accessing and Managing Google Workspace
When your setup is complete, you can log in to your inbox by either going to gmail.com, or by going to mail.google.com/a/mybusiness.com (making sure to replace the mybusiness.com part of the URL with your domain name). You can also log in to your inbox right from the Google Workspace area of your Square Online Overview page using the Go to Inbox link.
You might see a reminder to agree to the terms of service in your apps admin the first time you check out Google Workspace after signing up (if you didn’t do so the first time). If so, just click the link, log in (using your same username and password), and then go through the prompts in the Admin Console.
Creating email aliases enables you to receive mail from different addresses through the same inbox. Each Google Workspace inbox you purchase through Square Online includes the option of creating up to 30 different aliases of that primary address.
For example, say you create a primary Google Workspace email like firstname.lastname@example.org. You can also have aliases of this primary address like email@example.com, firstname.lastname@example.org, and up to 28 others.
Aliases are different from the standard email address in that all the messages sent to an alias are simply forwarded to the primary address. In the example above, mail sent to email@example.com and firstname.lastname@example.org would be forwarded to the primary inbox of email@example.com. This makes aliases useful for one person who wants multiple addresses, but not useful for creating addresses for different people (since it’s unlikely you’d want different people accessing the same inbox).
Create an alias
To create an alias:
Under the email address in question, select Add Alias.
Select Save when finished, and continue the same process for each alias you wish to add.
The aliases should start working immediately, but give it up to an hour for Google to update their servers. Any message sent to an alias will show up in the inbox of the primary email account.
Send email from an alias
You can send mail from any of your aliases in addition to your primary email address. Learn more about how to send emails from a different address or alias in Google’s support centre.
Use Google Workspace on Other Software and Hardware
It’s easy to access your Google Workspace email directly at mail.google.com/a/mybusiness.com (making sure to replace the mybusiness.com part of the URL with your domain name).
You can also connect your email with programs like Outlook, Apple Mail, Thunderbird and several others. Learn more about checking Gmail through other email platforms in Google’s support centre.
For setting up Google Workspace on your mobile device, check out the guides from Google’s support centre below:
Recover your Google Workspace Admin Account
If you ever forget the password for your Google Workspace Admin Console, there’s a recovery process you can use through Google. Learn more about recovering your Google Workspace admin account for Square Online.
Purchasing Google Workspace from Square through Square Online will give you its basic tier plan, and is billed annually.
Reactivate Google Workspace
If your billing has lapsed for any reason, and you need to reactivate your Google Workspace email address, please follow the directions below:
Select the Enable Email link by the email address you wish to reactivate.
In the pop-up window, confirm the email address(es) you wish to renew.
Select Purchase to finish.
Note: If you encounter any errors in step #4, you’ll need to go to the Account settings area of your Square Online Overview page, and select My Services to add or change the payment method on file for your Google Workspace service. Once complete, go back to step #2 to retry the renewal process.
Deleting Google Workspace users
Google Workspace has a prorated billing system, meaning billing will update automatically to reflect the number of email users in your account. As long as those unwanted email users are removed from your account prior to your next renewal, you’ll only pay for the remaining users.
To make sure unwanted users have been properly removed, please review Google’s guide about managing and deleting Google Workspace users.
When determining who is best equipped to help you when it comes to improving your Google Workspace experience, consider the points below before you contact Square Support:
Other Google Workspace Concerns
If you have concerns regarding Google Workspace, here are some reasons you might need to contact Square Support:
You were charged automatically for a Google Workspace email service when your 15-day free trial ended, and want a refund because you no longer need it.
Square hosts your domain, and you need your MX records reviewed.
You want us to move your Google Workspace subscription out of Square’s reseller account, and into direct billing with Google, to take advantage of Google’s other services and features within Google Workspace.