Get Started with Google Workspace for Square Online

To set up your email address based on your domain, first, be sure to have a domain connected to your Square Online site. Learn more about getting started with domains for Square Online.

If Square hosts your domain, then we’ll automatically set up the Google Workspace MX records for you.

If a third party hosts your domain and you connect your domain to Square Online, then it’s necessary to manually add MX records to your domain so you may start receiving emails. We’re unable to add them on your behalf, but you can read more about managing records for Square Online domains for more information on how to approach your third-party domain’s records.

Once the Google Workspace MX records are added to your domain name, you should start receiving emails within 24 hours of setting up the address.

Once you have your domain set up with Square Online, set up your email address by following these steps:

1. In your Square Online Overview page, go to Website > Domains.
2. Under the domain you’d like to set up an email address for, select Manage > Set up email.
3. Select Start 15-day free trial.
4. Choose a user name for your email, the domain you want to send your emails from and a password for the account.
5. Select Continue only once while your information processes.
6. Select Done when finished.

To view email and advanced settings, log in to your Google Workspace Dashboard by going to Manage > Manage email and selecting the Google Workspace Dashboard link. You’ll need to agree to two separate terms of service (a very important step).

Part of the process for setting up your domain with Google Workspace involves verifying that you own your domain. This process is divided into two parts: you’ll start by obtaining a meta tag from Google, and then you’ll paste that meta tag into your domain’s DNS using a TXT record. You can complete this entire process by starting in your Square Online Overview page.

First, to obtain the Google meta tag:

1. In your Square Online Overview page, go to Website > Domains.
2. Under the domain related to your email address, select Manage > Manage email.
3. Select the Google Workspace Dashboard link, and review and accept the ‘Terms of Service’ two different times.
4. In the Google Admin Console, select the link to finish setting up your Admin Console.
5. Follow the prompts until you see the Google Verification meta tag to add to a TXT record. Copy and save that snippet of code for later.

Next, to update your domain’s DNS:

1. In your Square Online Overview page, go to Website > Domains.
2. Under the domain related to your email address, select Manage > Manage domain.
3. Under DNS Records, select Add DNS record.
4. Under Type, choose TXT.
5. Under Host, add an ‘at symbol’ (@) into the field.
6. Under ‘Points to’, paste the Google Verification meta tag you saved earlier.
7. Select Save when finished.
8. Go back to the Google Verification browser tab and select the button to finish verifying your domain.

If your domain is hosted by a third party, be sure to add the record with your domain host instead.

Purchasing Google Workspace from Square through Square Online will give you its basic tier plan and is billed annually.

If you need additional features above the basic tier plan or need to be billed differently (e.g. monthly), consider purchasing Google Workspace directly from Google. If you’ve already purchased an inbox through us, we can also help you transfer your Workspace account directly to Google.

If your billing has lapsed for any reason and you need to reactivate your Google Workspace email address:

1. In your Square Online Overview page, go to Website > Domains.
2. Under the domain related to your email address, select Manage > Activate email.
3. Confirm the email address(es) you wish to renew.
4. Select Purchase to finish.

Note: If you encounter any errors in step #4, you’ll need to go to Account settings in your Square Online Overview page, and select My Services to add or change the payment method on file for your Google Workspace service. Once complete, go back to step #2 to retry the renewal process.

Google Workspace has a prorated billing system, meaning billing will update automatically to reflect the number of email users in your account. As long as those unwanted email users are removed from your account prior to your next renewal, you’ll only pay for the remaining users.

To make sure unwanted users have been properly removed, review Google’s guide on managing and deleting Google Workspace users.

Square can help you with basic troubleshooting questions such as those related to billing, navigating to Workspace in your Square account, or recovering your Workspace admin account when you forget your password. Put another way: interacting with Workspace within your Square account is what we’re best equipped to assist you with.

With anything else regarding Google Workspace itself, such as its tools, features and functions outside of Square, its best you contact Google directly or visit their support centre. This is because we don’t own the Workspace product; we simply resell it for Google, which means we own very limited aspects of it.