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Square Register FAQ

Find answers to commonly asked questions about Square Register.

Register Settings and Setup

How do I adjust the brightness of the display?

To control the brightness of customer display, you can go to Settings > Hardware > Customer Display from the menu. You can also adjust the seller display by following the same steps but selecting Main Display.

How do I adjust the volume of Square Register?

You can change the volume from Settings > Hardware > Sounds.

How do I change the date and time of Square Register?

You can change the date and time from Settings > Hardware > General.

How do I change the language on Square Register?

You can adjust the language of your Square Dashboard to see your reports, transfers, and more in another language.

To adjust the language settings on Square Register:

Square Point of Sale, Square for Retail, and Square Appointments

  • Tap ≡ More from the navigation bar at the bottom of your screen.
  • Tap Settings > Hardware > General > Language.
  • Select a supported language.

Square for Restaurants

  • Tap Utilities from the navigation bar at the bottom of your screen.
  • Tap Settings > Hardware > General > Language
  • Select a supported language

How do I add an image and change the title on my customer display?

You can add a custom image to your customer display right from your Square Dashboard.

To add an image on your customer display:

  1. Go to your Account & Settings tab on your Square Dashboard, and click Business information > Locations > Select the location you’d like to update.
  2. Scroll down to Point of Sale Checkout Background and hover over the image box.
  3. Click the + icon in the image box.
  4. Add your images and click Save.

Note: The recommended image size is 2328 x 1144 pixels.

If you need to adjust the settings for the customer display of your Square Register, you can do so by going to Settings > Hardware > Customer Display on your Register. You can choose to “Show Business Name on Idle Screen” and “Show Profile Image on Idle Screen.”

How long is the customer display cable?

Your customer display cable is one metre long. You may purchase an extended 2m customer display cable from our Square Shop.

How do I access a web browser and other apps?

Square Register does not have a browser nor does it support any app stores. This means that you cannot use Square Register to check emails, access search engines (e.g. Google), or browse any other websites that are not within Square’s domain. You also are not able to download third party apps onto your Square Register.

What other hardware accessories does Square Register support?

Square Register has an accessory hub that allows up to five USB devices. Currently, receipt/kitchen printers, barcode scanners, keyboards, scales and cash drawers are supported.

How should I clean my Square Register?

When cleaning the outside of your Register, first shut down your Register and unplug the power adapter. Dampen a soft, lint-free cloth with water only, then use it to clean Register’s exterior and screen.

Avoid getting moisture in any openings. Do not spray liquid directly on the Register or use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide that might damage the finish.

Notifications Settings

What are the notifications shown on the status bar?

If you tap Notifications, you will be able to see the details of each notification. They are important messages for you to know. If there are more actions to be done, you should be able to tap on a message to get directed to a corresponding page.

How do I get rid of the notifications shown on the status bar?

Unless you perform the action requested by each message, that notification will remain.

Software Update

How often does the Square Register software get updated?

The Square Register software updates automatically overnight as long as the device is plugged in and powered on. We update the software every 2–4 weeks.

A Square Register software update includes a system update, Square apps update and a firmware update.

If a Square apps update is recommended before the automatic nightly update, a notification will appear on the screen. To defer this update, tap Update Tonight. The update will then begin at 3 am (or at your custom-set time) as long as your Square Register is powered on and plugged in. To start the update immediately, tap Install now.

If you manually update your Register software from your settings, you will not see an option to defer the Square apps update. The update may take up to 45 minutes to complete.

Why is my device updating in the morning?

If you’ve powered down your Square Register overnight and there’s a software update available, the update will be applied when you next power on your device. For updates to apply and complete automatically, keep your Square Register plugged in and powered on overnight. Updates involve a reboot of Square Register and the customer display and are released approximately every 2-4 weeks.

How do I know if my Square Register’s software is up to date?

You can go to Settings > Hardware > General > About Register to check if your software version is up to date. We release software for Square Register every 2-4 weeks and Square Register checks for availability of updates every 15 minutes. For more details on the latest software update, check out our Seller Community.

Software update requires network connection and power, so make sure that Square Register is connected to a network via Wi-Fi or Ethernet and powered on, even when not in use. When you’re not using Square Register, you can dim the screens simply by pressing and quickly releasing the power button.

I see ‘Update available’ on my status bar. What should I do?

Most software updates should happen automatically every 2-4 weeks. However, sometimes we have a critical update that should be installed more urgently. You can tap Update Available and install the update right away. The process of installing an update includes a reboot. Updates typically take around 20 minutes to complete, but may take up to one hour. While your customer display is updating, you can still process card payments by keying in card numbers on Square Register, if necessary. If your business doesn’t allow you to update Square Register right away, Square Register will go through the normal update process overnight if it’s plugged in and powered on.

How can I change the time at which software update happens?

Currently, software updates happen during the nightly reboot time, which is set at 3 am in your time zone to avoid usual business hours. If your business is open during 3 am, the software update process will prevent you from taking payments for 10–15 minutes while the customer display software updates.

After your first update, you can adjust your reboot time if 3 am doesn’t work for your business. Tap the switcher at the top of your Square Register and choose Settings > Hardware > General > Nightly Reboot. You can then choose to install the update at a more convenient time for your business.

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