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Square Register FAQ

How do I adjust the brightness of the display?

To control the brightness of customer display, you can go to Settings > Hardware > Customer Display from the menu at the top. You can also adjust the seller display by following the same steps but selecting Main Display.

How do I adjust the volume of Square Register?

You can change the volume from Settings > Hardware > Sounds.

How do I change the date and time of Square Register?

You can change the date and time from Settings > Hardware > General.

Can I add my own images to the customer display?

You can add one image to present on the customer display when not in use.

To upload your image:

  1. Sign in to Account & Settings in your online Square Dashboard.

  2. Expand the Business tab > click Locations.

  3. Select the location you’d like to update or create a new one.

  4. Scroll to Point of Sale Checkout Background, and click the + icon in the image box to upload your image.

  5. Upload your image and click Save.

To configure your customer display and image settings:

  1. On your Square Register, tap the down arrow at the top of the screen.

  2. Select Settings > Customer Display.

  3. Toggle on Show Image.

How long is the customer display cable?

Your customer display cable is one metre long. You may purchase an extended 2m customer display cable from our Square Shop.

How do I access a web browser and other apps?

Square Register does not have a browser nor does it support any app stores. This means that you cannot use Square Register to check emails, access search engines (e.g. Google), or browse any other websites that are not within Square’s domain. You also are not able to download third party apps onto your Square Register.

What other hardware accessories does Square Register support?

Square Register has an accessory hub that allows up to five USB devices. Currently, receipt/kitchen printers, barcode scanners, keyboards, and cash drawers are supported. Bluetooth-connected hardware accessories are not supported at this time.

How should I clean my Square Register?

When cleaning the outside of your Register, first shut down your Register and unplug the power adapter. Dampen a soft, lint-free cloth with water only, then use it to clean Register’s exterior and screen.

Avoid getting moisture in any openings. Do not spray liquid directly on the Register or use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide that might damage the finish.

Notifications Settings

What are the notifications shown on the status bar?

If you tap Notifications, you will be able to see the details of each notification. They are important messages for you to know. If there are more actions to be done, you should be able to tap on a message to get directed to ac corresponding page.

How do I get rid of the notifications shown on the status bar?

Unless you perform the action requested by each message, that notification will remain.

Software Update Questions

How often does Square Register’s software get updated?

One of the benefits of Square Register is that we keep the software up to date automatically, so you will always get the latest features and improvements at no additional cost. We update the software every 2-4 weeks.

How do I know if my Square Register’s software is up to date?

You can go to Settings > Hardware > General > About Register to check if your software version is up to date. We release software for Square Register every 2-4 weeks and Register checks for any available updates every 15 minutes.

Software updates require a network connection and power, so make sure that Square Register is connected to a network via Wi-Fi/Ethernet and powered on, even when not in use. When you’re not using Square Register, you can dim the screens simply by pressing and quickly releasing the power button.

I see “Update Available” on my status bar. What should I do?

Most software updates should happen automatically every 2-4 weeks. However, sometimes, we have a critical update that should be installed more urgently. You can tap on Update Available and install the update right away. The process of installing an update includes a reboot and between 20-25 minutes total downtime. While your customer display is updating during part of this downtime, you can still process card payments by keying in card numbers on Register, if necessary. If your business doesn’t allow you to update Register right away, Register will go through the normal update process overnight, provided it is plugged into power.

How can I change the time at which software update happens?

Currently, software updates happen during the nightly reboot time, which is set at 3am in your timezone in order to avoid typical business hours. If your business is open over 3am, the software update process will prevent you from taking payments for 20-25 minutes while the customer display software updates.

After your first update, you’ll be able to control your reboot time if 3am does not work for your business. Tap the switcher at the top of your Register and choose Settings > Hardware > General > About Register, you can choose to install the update sooner than 3am when it might be a more convenient time for your business.

Why is my device rebooting in the morning?

If you’ve powered down your Square Register overnight and there is a software update available, the update will be applied when you next power on your device. Updates involve a reboot of Square Register and the customer display. Updates are released approximately every 2-4 weeks. To ensure your business is not interrupted, please leave Square Register on at all times. Updates will be applied automatically overnight.