Square Register FAQ

Register Settings and Setup

How do I adjust the brightness of the display?

To control the brightness of customer display, you can go to Settings > Hardware > Customer Display from the menu. You can also adjust the seller display by following the same steps but selecting Main Display.

How do I adjust the volume of Square Register?

You can change the volume from Settings > Hardware > Sounds.

How do I change the date and time of Square Register?

You can change the date and time from Settings > Hardware > General.

How do I change the language on Square Register?

You can adjust the language of your Square Dashboard to see your reports, transfers and more in another language.

To adjust the language settings on Square Register:

Square Point of Sale, Square for Retail and Square Appointments

  • Tap ≡ More from the navigation bar at the bottom of your screen.
  • Tap Settings > Hardware > General > Language.
  • Select a supported language.

Square for Restaurants

  • Tap Utilities from the navigation bar at the bottom of your screen.
  • Tap Settings > Hardware > General > Language
  • Select a supported language

How do I add an image and change the title on my customer display?

You can add a custom image to your customer display directly from your Square Dashboard.

To add an image on your customer display:

  1. Go to your Account & Settings tab on your Square Dashboard, and click Business information > Locations > Select the location you’d like to update.
  2. Scroll down to Point of Sale Checkout Background and hover over the image box.
  3. Click the + icon in the image box.
  4. Add your images and click Save.

Note: The recommended image size is 2328 x 1144 pixels.

If you need to adjust the settings for the customer display of your Square Register, you can do so by going to Settings > Hardware > Customer Display on your Register. You can choose to “Show Business Name on Idle Screen” and “Show Profile Image on Idle Screen”.
How long is the customer display cable?

Your customer display cable is one metre long. You may purchase an extended 2m customer display cable from our Square Shop.

How do I access a web browser and other apps?

Square Register doesn’t have a browser, nor does it support any app stores. This means that you cannot use Square Register to check emails, access search engines (e.g. Google) or browse any other websites that are not within Square’s domain. You also are not able to download third-party apps onto your Square Register.

Which other hardware accessories does Square Register support?

Square Register has an accessory hub that allows up to five USB devices. Currently, receipt/kitchen printers, barcode scanners, keyboards, a USB scale, sticky label printer and cash drawers are supported. Bluetooth-connected hardware accessories are not supported at this time. Please check the exact models supported by Square Register.

How should I clean my Square Register?

When cleaning the outside of your Register, first shut down your Register and unplug the power adapter. Then use a damp, soft, lint-free cloth to clean the Register’s exterior. Avoid getting moisture in any openings. Do not spray liquid directly on the Register. Don’t use aerosol sprays, solvents, abrasives or cleaners containing hydrogen peroxide that might damage the finish.

To clean the screen on your Register, first shut down the device and unplug the power adapter. Dampen a soft, lint-free cloth with water only, then use it to clean the Register screen.

Notifications Settings

What are the notifications shown on the status bar?

If you tap Notifications, you will be able to see the details of each notification. They are important messages for you to know. If there are more actions to be done, you should be able to tap on a message to get directed to an appropriate page.

How do I get rid of the notifications shown on the status bar?

Unless you perform the action requested by each message, that notification will remain.

Software Updates

How often does the Square Register software get updated?

The Square Register software updates automatically overnight as long as the device is plugged in and powered on. We update the software every 2–8 weeks.

A Square Register software update includes a system update, Square Apps update and a firmware update.

If a Square Apps update is recommended before the automatic nightly update, a notification will appear on the screen. To defer this update, tap Update Later. The update will then begin at 3 a.m. (or at your custom-set time) as long as your Square Register is powered on and plugged in. To start the update immediately, tap Install Now.

If you manually update your Register software from your settings, you won’t see an option to defer the Square apps update. The update may take up to 45 minutes to complete.

Why is my device updating in the morning?

If you’ve powered down your Square Register overnight and there’s a software update available, you’ll be prompted to choose a software update option when you next power on your device. For updates to apply and complete automatically, keep your Square Register plugged in and powered on overnight. Updates involve a reboot of Square Register and the customer display and are released approximately every 2–8 weeks.

  • Tap Install Now to immediately start the update.
  • Tap Defer Update to delay the update by up to seven days. You won’t be prompted to update again until the seventh day, then you’ll be required to update the software.
  • You can manually start the software update at any time by tapping ≡ More > Settings > Hardware > General > About Square Register > Software Update > Install Now.

Note: In rare cases, updates are required immediately for security purposes and you might not see the option to Defer Update.

How do I know if my Square Register’s software is up to date?

You can go to Settings > Hardware > General > About Square Register to check if your software version is up to date. Tap Check for Update to see if there’s a new software version available. We release software for Square Register every 2–8 weeks, and Square Register checks for availability of updates every hour, automatically. For more details on the latest software update, check out our Seller Community.

Software update requires network connection and power, so make sure that Square Register is connected to a network via Wi-Fi/Ethernet and powered on, even when not in use. When you’re not using Square Register, you can dim the screens simply by pressing and quickly releasing the power button.

How can I change the time at which software updates happen?

Currently, software updates happen during the nightly reboot time, which is set at 3 a.m. in your time zone to avoid usual business hours. If your business is open during 3 a.m., the software update process will prevent you from taking payments for 10-15 minutes while the customer display software updates.

You can adjust your reboot time if 3 a.m. does not work for your business. Tap Change Settings or ≡ More > Settings > Hardware > General > Nightly Reboot. You can then choose to install the update at a more convenient time for your business.

Why do some software updates take longer than others?

Square Register software updates include a system update, Square App updates and a firmware update. Software updates can take anywhere from 15 minutes to one hour to complete, depending on which updates are needed.

Why are my Square apps prompting an update when my software is up to date?

Square Register software updates may include a system update, Square apps updates and a firmware update. Software updates are released every 2–8 weeks and can take anywhere from 15 minutes to one hour to complete, depending on which updates are needed.

However, Square apps updates are also released independently every 2–4 weeks, which can result in your Square apps running different versions on Square Register. Independent Square apps updates normally take up to 10 minutes to complete.

Square Register will only update the app you are logged in to; keeping the speed of software updates fast and the size small so you can get back to running your business. If you are logging in to another app for the first time, you’ll be prompted to update upon login.

The following Square apps are available on Square Register:

  • Square Point of Sale
  • Square Restaurants POS app
  • Square Retail POS app
  • Square Appointments POS

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