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Home>Customer Insights

How to Use Customer Insights

Customer Insights can help you better understand your customer's behaviours through their payments. By having reporting and analytics software, you can uncover these insights to continue doing what’s working and to inform future business decisions. Visit your online Square Dashboard to get started.

Note: All insights are based on credit and debit card transactions only. Cash transactions aren’t included at this time.

New vs. Returning Customer Performance Graph

The New vs. Returning Customer Performance shows your total visits and sales breakdown by new vs. returning customers over the specified time period. Customers are currently identified by the payment card they use. 

  • Returning Customers: Customers who’ve made a purchase at your business before and have paid with the same payment card. 

  • New Customers: Customers who use a payment card that hasn’t previously been accepted at your business.  

Customer Visit Frequency Graph

The Customer Visit Frequency graph displays the frequency of your customer visits over a specific time period. Use this chart to better understand your distribution of customers by visit count, which is a good indicator of overall customer loyalty and retention.  

Example: 1-time visitors are those who’ve only made one purchase at your business; 2-time visitors are those who’ve only made two purchases (with the same payment card) at your business; and so on.

Customer Insight Glossary

The homepage of your online Square Dashboard provides a snapshot of your business data in the last 30 days. Learn more about the terms you’ll find on this page.

Term Definition
Total Customers The total number of customers (also known as buyers) that have purchased from you. Customers are identified based on their payment card; purchases from Afterpay and Square Online are also included. Purchases from Cash and Other Tender are excluded entirely.
New Customers New Customers are any buyers – as far as Square can tell through previous card payments – that have never purchased with you before. Purchases from Cash and Other Tender are excluded entirely.
Returning Customers Returning Customers are buyers that have purchased from you. A customer is classified as Returning based on their payment card; purchases from Cash or Other Tender are excluded entirely.
Average spending per visit On average, your total your customer has spent per visit. Total Collected includes Tax and Tip. No sale transactions are not included in this calculation.
Average visits per customer On average, your visits per customer.
Positive feedback Total number of positive feedback left from a customer via their digital receipt.
Negative feedback Total number of negative feedback left from a customer via their digital receipt.

Learn more about: Customer Engagement

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