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Transaction Status Report

Your Transaction Status report gives you information about any unprocessed transactions, including declined, void, or canceled transactions and other uncompleted transactions in which a customer’s card was swiped or manually entered, but not charged. 

Find more information on how to prevent payment declines.

To view your Transaction Status report:

  1. Visit the Reports tab in your online Square Dashboard.

  2. Click Transaction Status towards the bottom-left of the menu.

  3. Select your reporting location.

  4. Use the date-selector at the top-left corner to define the range of payments. Click the middle of the date-selector tool to see a full calendar view.

Charge or Cancel Uncompleted Transactions

If a transaction is uncompleted and falls within 30 days of the initial authorisation date, you may be able to request to charge or cancel the transaction. Uncompleted transactions that haven’t been manually cancelled or charged within 30 days of the initial authorisation date are automatically cancelled.

Any actionable, uncompleted transactions within the past 30 days will appear in your Transactions Status report with options to cancel or charge.

To request to complete a transaction, click Charge and confirm your request. It may take up to 10 minutes for the charge to appear on your account activity. We can’t guarantee that your request to charge this transaction will be successful. If you are unable to complete the transaction, you will need to contact your customer directly to process the payment again.

Note: To help prevent double charging, check your Transaction history for duplicate charges to be sure your customer hasn’t already paid.

To request to cancel an uncompleted transaction, click Cancel and confirm your request.

Learn more about summaries and reports from the Online Square Dashboard.

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