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Transaction Status Report

Your Transaction Status report gives you information about any unprocessed transactions, including declined and cancelled transactions and other uncompleted transactions in which a customer’s card was swiped, inserted or manually entered, but not charged. Uncompleted transactions may occur when a payment is processing but fails to complete due to loss of power to the device or interruption in Wi-Fi. To confirm a payment was completed, visit your recent Transactions. Find more information on how to prevent payment declines.

To view your Transaction Status report, visit the Reports tab in your online Square Dashboard.

Charge or Cancel Uncompleted Transactions

If a transaction is uncompleted and falls within 30 days of the initial authorisation date, you may be able to request to charge or cancel the transaction.

Any actionable, uncompleted transactions within the past 30 days will appear in your Transactions Status report with options to cancel or charge.

To request to complete a transaction, click Charge and confirm your request. It may take up to 10 minutes for the charge to appear on your account activity. We can’t guarantee that your request to charge this transaction will be successful.

Note: To help prevent double charging, check your Transaction history for duplicate charges to be sure your customer hasn’t already paid.

To request to cancel an uncompleted transaction, click Cancel and confirm your request.

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