Square Account FAQ

Yes. You can accept chip cards with the Square Reader.

No, you can swipe using the magnetic stripe card reader which plugs into your compatible device. The magnetic stripe card reader no longer comes with the Square Reader and is not sold separately.

Absolutely. Square Readers are universal and can be used with any Australian Square account on supported devices.

Readers are not linked to any specific account holder or their bank account, nor do they need to be activated. Your personal information will not be compromised if your reader is lost, stolen or shared between Square accounts.

Order one from the Square Shop, or pick one up at a retail location.

Try card reader troubleshooting tips and payment troubleshooting tips.

You can also view some common reasons why a payment might fail.

Yes. Learn how to order stickers.

Try these password troubleshooting steps.

Review information required to sign up and signup troubleshooting tips.

You can use Square in the country where you activated your account.

Your online Square Dashboard can be accessed using a mobile browser, but full dashboard functionality is only available on web browsers. If you’re having trouble with your Square Dashboard on a laptop or desktop, you may be experiencing an issue with your internet browser.

You can view a summary of your transactions and fees paid from your Square Dashboard.

If you’ve purchased a new device, you can simply download the Square Point of Sale app and sign in to your existing account with the associated email address and password.

If you have multiple locations, you can use Device Codes to link mobile devices to specific locations. Device codes also allow you to log in without an email address and password.

Square is a credit card processing company, but we don’t give our account holders individual merchant ID numbers. Although we don’t assign specific numbers, your business is still designated as a merchant with Square, and your Square merchant account is associated with your email address.

Once you’ve entered your bank information, Square will send and debit a small amount to and from your account (resulting in no difference to your balance). This is not a charge, but simply Square sending a verification deposit to confirm we can both send and retrieve money in case of refunds.

The entire bank verification process can take up to four business days, and we’re unable to expedite the process at this time. To check your bank verification status, visit your online Square Dashboard.

Bank accounts can be linked and edited from Account & Settings in your online Square Dashboard and from More > Settings > Account > Bank Account in the Square app utilising the full routing and account number.

From this section of your Square account, you can also link multiple external bank accounts by clicking Add external bank account. From here, enter your bank account details and complete the bank verification process.

Verification for bank accounts can take up to 4 business days, and the status of the account’s verification is available within the online Square Dashboard.

Payments are sent to your linked bank account following our standard transfer schedule. If you accept transactions after 12 a.m. Melbourne time, set your close of day time after your businesses’ closing time to ensure you receive a single transfer for a full day’s business activity. A close of day after 12 a.m. Melbourne time will delay your transfer by one business day. Learn more about your deposit schedule options.

Find answers to commonly asked questions about accepting payments with Square.