Send Digital Receipts

With every successful payment, you can provide customers with a digital receipt (text message or email) or a printed receipt.

Each receipt will reflect an itemised breakdown of whole number and decimal quantities, discounts, and applicable taxes.

Enable Digital Receipts

The option to send digital receipts is automatically enabled in your Square Point of Sale app, but you can always turn them off or back on:

  1. From the Square app, visit More > Settings > Checkout > Signature and Receipt.

  2. Toggle on Skip Receipt either on or off depending on your preference.

Send Digital Receipts

  1. Authorise the payment by processing your customer’s card or recording another form of tender on the payment screen.

  2. Have your customer enter their phone number or email address on the receipt screen.

  3. Tap Send.

If your customer entered an email address to receive a receipt from a Square merchant in the past, their email address will be saved to that payment card, so all you need to do is tap Send.

If a customer doesn’t receive a text message receipt, one or more of the following may have occurred:

  • The customer doesn’t have a valid text messaging plan.

  • The customer’s phone carrier has blocked the text.

  • The customer has a restricted phone number.

  • The customer’s phone number is outside Australia.

  • There is no SIM card in the device sending the receipt.

In these cases, you can always resend the receipt to a valid email address with your customer’s consent.

Resend Digital Receipts

You can resend a receipt to a different email address or phone number at any time from your online Square Dashboard or from the Square Point of Sale app.

From the Square App

  1. From the navigation bar at the bottom of your screen, tap Transactions.

  2. Locate and tap the payment > New Receipt.

From Your Online Square Dashboard

  1. Visit Transactions.

  2. Use the date selector tool to locate a specific payment.

  3. Click on the payment > Send Receipt.

Note: Resending a receipt won’t affect a customer’s receipt settings.

Receipt Best Practices

  • Square Merchants should not send customers’ receipts to themselves. You’ll receive a payment confirmation after every successful transaction, and you can view payment details from your online Square Dashboard.

  • Your customer can also check for receipt information via Square’s Receipt search.

  • If the email address entered for receipt delivery is no longer active or is incorrect, Square will need to unlink this information from your customer’s payment card. Have your customer contact Square Support for help.

  • To edit a receipt destination at the time of sale, have your customer tap the phone number or email address on the receipt screen and input their new information.

  • Customer information entered into the receipt field is for receipt purposes only and is not available in your Online Square Dashboard.

  • Add your customer to your Directory from the Square app to access it from the app or Online Square Dashboard at a later time.

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