System updates

We’re experiencing issues that may affect your Square services. We’ll continue to update our status page with more information.


Send Digital Receipts

With every successful payment, you can provide a digital receipt (by SMS or email) or a printed receipt for your customers.

Each receipt will reflect an itemised breakdown of whole number and decimal quantities, discounts, and applicable taxes.

Send Digital Receipts

  1. Authorise the payment by having your customer make a contactless or chip and PIN payment, or by recording another form of tender on the payment screen.

  2. Have your customer enter their mobile number or email address on the receipt screen.

  3. Tap Send.

If a customer doesn’t receive an SMS receipt, one or more of the following may have occurred:

  • The customer doesn’t have a valid SMS plan.

  • The customer’s mobile carrier has blocked the text.

  • The customer has a restricted mobile number.

  • The customer’s mobile number is outside of Ireland.

In these cases, you can always resend the receipt to a valid email address with your customer’s consent.

Resend Digital Receipts

You can resend a receipt to a different email address or mobile number at any time from your online Square Dashboard or from the Square app.

From the Square app

  1. Tap Transactions in the menu.

  2. Locate and tap the payment > Issue Receipt.

From Your Online Square Dashboard

  1. Visit Transactions.

  2. Use the date selector tool to locate a specific payment.

  3. Click on the payment > Send Receipt.

Receipt Best Practices

  • Square Merchants should not send customers’ receipts to themselves. You’ll receive a payment confirmation after every successful transaction, and you can view payment details from your online Square Dashboard.

  • If the email address entered for receipt delivery is no longer active or is incorrect, you may need to resend your customer's receipt to a new, valid email address.

  • To edit a receipt destination at the time of sale, have your customer tap the mobile number or email address on the receipt screen and input their new information.

  • Customer information entered into the receipt field is for receipt purposes only and is not available in your Online Square Dashboard. Add your customer to your Directory from the Square app to access it from the app or Online Square Dashboard at a later time.