Payments & Sales

Send Digital Receipts

Article Contents

Send Digital Receipts
Resend Digital Receipts
Set Receipts Language
Receipt Best Practices 

With every successful payment, you can provide a digital receipt – text message or email – or a printed receipt for your customers. Get started by customizing your receipts, and if you’re a business, review the tax ID disclosure requirements for digital receipts. 

Send Digital Receipts

  1. Authorize the payment by swiping your customer’s card or recording another form of tender on the payment screen.
  2. Enter your customer’s phone number or email address on the receipt screen.
  3. Tap Send.

If a customer doesn’t receive a text message receipt, one or more of the following may have occurred:

  • The customer doesn’t have a valid text messaging plan.
  • The customer’s phone carrier has blocked the text.
  • The customer has a restricted phone number.

In these cases, you can always resend the receipt to a valid email address.

Resend Digital Receipts

You can resend a receipt to a different email address or phone number at any time from your online Square Dashboard or from the Square Point of Sale App. 

From the Square App

  1. Tap the following icon in the navigation bar: 
  2. Tap Transactions.
  3. Locate and tap on the payment >  Issue Receipt. 

From Your Online Square Dashboard

  1. Visit Transactions.
  2. Use the date-selector tool to locate a specific payment.
  3. Click on the payment > Actions > Send Receipt.

Set Receipts Language

You can set receipts language from your online Square Dashboard. To do so:

  1. Go to Account & Settings.
  2. From the Business section, click Locations.
  3. Select a location.
  4. Scroll down to Preferred Language options for receipts.
  5. Set preferred language > click Save.

Receipt Best Practices 

  • Make sure not to send your customers’ receipts to yourself. You’ll receive a payment confirmation after every successful transaction and you can view payment details from your online Square Dashboard.
  • Your logo will appear on printed receipts and auth slips. Learn about other customization options for printed receipts.
  • To edit a receipt destination at the time of sale, have your customer tap the phone number or email address on the receipt screen and input their new destination.