Manage unprocessed and uncompleted transactions
- Only account owners can manage uncompleted transactions.
About transaction status report
The transaction status report gives you information about any unprocessed transactions, including declined and canceled transactions, expired offline payments, and other uncompleted transactions in which a customer’s card was swiped, inserted, or manually entered, but not charged.
Before you begin
To view your transaction status report, you need to have access to your Square Dashboard. This report cannot be viewed on the Square POS apps.
All actionable, uncompleted transactions within the past 30 days will appear in your transaction status report. You can request to charge or cancel the transactions.
Uncompleted transactions that haven’t been manually canceled or charged within 30 days of the initial authorization date are automatically canceled.
View unprocessed and uncompleted transactions
To view the transactions:
Sign in to your Square Dashboard and click Transaction Status.
Use the date selector tool to refine a date range and select your location.
You can also see individual status by selecting a status from All Statuses.
Request to complete a transaction
To help prevent double charging, first check your transaction history for duplicate charges to be sure your customer hasn’t already paid. If you can not find the transaction in the history, follow these steps:
Sign in to your Square Dashboard and click Transaction Status.
Click Charge and confirm your request.
It may take up to 10 minutes for the charge to appear on your account activity.
Request to cancel a transaction
Sign in to your Square Dashboard and click Transaction Status.
Click Cancel and confirm your request.