Square Online

Save big with commission-free delivery.

Restaurants that offer delivery increase sales by 93%*. Launch an online ordering page and offer delivery today.

Limited time offer
Use on-demand delivery and get all online orders delivered for FREE.
Pay $0 in delivery fees through June 30.
Get started >

On-demand delivery

Reliable third-party courier delivery without the marketplace commissions.

When you use on-demand delivery, professional couriers from DoorDash get automatically dispatched to your location to deliver orders that come through your Square Online ordering page. Now you can build direct relationships with customers by having them order directly from you instead of a marketplace or delivery app.

  • Reliable and commission-free
  • No extra overhead or additional staff to manage
  • Manage all orders in one place – not multiple tablets
  • Reliable and commission-free
  • No extra overhead or additional staff to manage
  • Manage all orders in one place – not multiple tablets

Deliveries by DoorDash

$8.50

paid by customer

Get more from your delivery orders.

Deliver alcohol

Deliver your entire menu – including alcohol – and let customers enjoy a complete dining experience at home. Learn more >

Offer free delivery

Subsidize delivery fees or offer free delivery on orders over a certain amount.

Charge service fees

Set up custom service fees to recoup costs associated with deliveries.

Square Loyalty

Use Square Loyalty to let customers collect and redeem points on delivery orders.

On-demand delivery

$1.50

per order

In-house delivery

50¢

per order

Start taking orders for delivery with Square Online.

Get your restaurant online today with a free Square Online ordering page. No monthly fees or start-up costs. Upgrade to a paid plan and discover more advanced features.

  • 2021 year to date, food and drink sellers only, pickup only versus pickup+delivery fulfilment.

FAQ

  • What is on-demand delivery?

    On-demand delivery connects your Square Online ordering page with professional delivery services. When your diners place a delivery order on your Square Online ordering page, a courier from a third-party delivery service, like DoorDash or Uber, gets dispatched to your location to deliver the order.

    Your customers will receive a text confirmation and will be able to track the courier delivery. All deliveries are no contact.

    No need to sign up for delivery marketplaces. All transactions are done through your Square Online ordering page. You keep the relationship with your customers and save on third-party delivery commissions.

    Note: On-demand delivery is available in all provinces except for Nunavut.

  • How does Square Online on-demand delivery pricing compare to other delivery services?

    Traditional delivery services can charge up to 30% commission for each order. With Square, you don’t pay any commissions or platform fees. For each delivery, you pay a flat dispatch fee of $1.50, plus a courier fee: $8.50 for DoorDash

    Square Online offers a number of flexible options for managing delivery fees. You can cover the delivery fee (always free for customers), pass it onto your customer, cover the delivery fee for orders over an amount you determine, pay a fixed percentage of the delivery fee or create a maximum delivery fee.

  • Does on-demand delivery integrate with other Square products?

    Yes. Your orders placed on Square Online will sync with your Square Point of Sale and be routed to your Square KDS or kitchen printing system. You don’t need any extra equipment. Just launch your ordering page, and you’re ready to go. All your orders and details will be visible on your POS app under delivery.

    If your restaurant is using Square Loyalty, your customers can enroll and start collecting points that are redeemable online.

  • How do I start using on-demand delivery?

    If you don’t have an online ordering page, you can create your own mobile-optimized page for free with Square Online. Then in a few steps, configure your delivery options.

  • What are the benefits of Square Online for a restaurant?

    Create and launch an online ordering page free – no startup costs or monthly fees – and start taking orders right away. Online orders display in your restaurant point of sale system and relay to your kitchen printers so there’s no disruption to your standard process. Plus, you can offer a variety of fulfilment methods to get orders to your customers – curbside pickup, delivery by your in-house couriers or with on-demand delivery through third-party delivery services.

  • How should I prepare my business for on-demand delivery?

    Here are a few tips to make sure to make it easier for couriers arriving to pick up orders:

    • Have the items ready for pickup, as delays are much more likely to result in a late delivery.
    • Have a designated pickup area where the service provider can easily locate the order. This will help reduce disruption to your in-store business.
    • Label all orders and ensure the courier is picking up the correct order.
    • Include pickup and dropoff instructions.
  • Can I use on-demand delivery to deliver alcohol?

    On-demand delivery of alcohol is available via DoorDash couriers in the following provinces: Alberta, British Columbia, Manitoba, Ontario, and Quebec.

    Please note that city and province regulations on the sale and distribution of alcohol are changing often and may vary at different levels. Make sure to keep updated on changes in your area and industry.

  • How does Square on-demand delivery verify the age of customers who order alcohol for delivery?

    With on-demand delivery, DoorDash couriers are automatically dispatched to fulfil orders placed on your Square Online site with no up-front investment or commissions. Upon delivery of the order, DoorDash couriers are trained to verify the age of the recipient of the order. If no one of legal drinking age is on site to accept the order, it will be returned to your business. Couriers must be of legal drinking age to be assigned an alcohol order. Some jurisdictions have additional requirements for couriers, such as an alcohol safety course. Where those requirements are in place, DoorDash ensures only eligible Dashers who have completed those steps are assigned to alcohol delivery orders.

  • Who do I contact if there’s an issue with delivery?

    If you experience issues with courier deliveries, please contact the service provider directly at the following numbers:

    • DoorDash: Call 855- 599-7066 (English support) or 855-643-8439 (French support). Be sure to state that it’s a DoorDash Drive Delivery, and provide the Store Name, Customer Name, Customer Phone Number and Delivery ID.

    Your customers also have the ability to contact the courier directly via the phone number listed on their receipt. However, customers must call from the phone number they listed on their order.