Actualizaciones de sistema

Estamos experimentando problemas que pueden afectar a sus servicios Square. Continuaremos actualizando nuestra página de estado con más información.

Inicio>Ubique los depósitos

Locate Transfers

Payments accepted with Square can be transferred directly to your linked bank account based on your transfer schedule.

You have three options to send your transfers: siguiente día hábil, transferencia el mismo día or transferencias instantáneas. We do not have transfer limits on our next-business-day transfer option and we won’t hold funds based on transaction type, amount, or frequency. You should always see your transfers arrive based off of your selected schedule.

Note: Additionally, if you have a Square Checking account, you can transfer funds from your bank account to add money to your Square balance. This action requires a linked debit card.

If you can’t find a transfer, review the information below to make sure you’ve ruled out common issues:

View Transfer Details

From the Online Square Dashboard

  1. Visit Balance > Transfer Reports in your Panel de Datos Square en línea.

  2. Use the date-selector tool at the top-left of the page to refine the date range of your transfer search. Note: Click the middle of the date-selector tool to see a full calendar view.

  3. Click on any transfer in the list to view details, including the transfer mechanism, and related trace details.

If you have a Square Checking account follow these steps: 

  1. Navigate to Balance > Activity > Transferencias in your online Square Dashboard

  2. Select any transfer from the list, and View details to view further details.

From the Square app

  1. Tap the three horizontal lines in the upper right corner to navigate to the menu or the down arrow at the top of the Square Register.

  2. Tap Balance.

  3. Tap Transfer Reports.

If you have a Square Checking account, follow these steps: 

  1. Tap the three horizontal lines in the upper right corner to navigate to the menu or the down arrow at the top of the Square Register.

  2. Tap Balance > All Activity.

  3. Tap Transfers.

Note: trace transfer details are currently only available via your online Square Dashboard.

Review Your Transfer Schedule

  • Depending on what day and time you took your payments, check your selected corte del calendario de transferencias times. If payments were accepted after the day’s cutoff time, those payments will be sent in your next transfer.

  • You can choose between Automatic Transfer Schedule and Manual Transfer Schedule in your online Ajustes de saldo del Panel de Datos if you want to store funds with Square or transfer out automatically.

  • Next day transfers aren’t sent Fridays and Saturdays. You should receive payments accepted on Friday and Saturday on Monday morning.

  • Most banks are closed on the weekends and holidays, so transfers are usually delayed during these times.

Note You can instantly send funds to your linked bank account, if the account is supported for instant transfers.

Check Your Payments

Check Your Bank Account

  • Check that your cuenta bancaria está verificada. If you take payments before linking your bank account, money will remain in your account balance until your bank is verified.

  • Check if a transferencia está pendiente. Pending next day transfers will complete and should arrive in the next 1-2 business days.

  • Make sure your Square account isn’t linked to a closed bank account. Learn what to do if transfers were sent to a cuenta cerrada.

  • It can take a few business days for next day transfers to show up based on your bank’s processing speeds. Contact your bank to get information on their processing times.

  • Transfers from Square sent to your cuenta bancaria asociada can be identified by searching Square Inc in your bank statement. You can also crear etiquetas de transferencias to identify transferencias al siguiente día hábil from Square. Note: Transfer tags will not display when using transferencias instantáneas. Instant transfers sent to your bank account will include Square in the description. Some banks will display the transfer as Square Real Time Payment.

Contact Your Bank

 If you’re still having issues locating a transfer, you will need to speak with your branch’s manager or someone in your bank’s ACH department. In cases like this, we most frequently find the bank may have misrouted or diverted the funds upon receipt.

In order to determine conclusively where the funds were routed to, you will need to have them conduct a trace on the transfer. Just so you know, most bank personnel do not have this ability, so it’s really important you talk to the right person.

When you speak to a bank representative, you’ll need to provide them with the individual transfer details from your transfer report on your dashboard . Read more about detalles de la ubicación de la transferencia.

If you bank with JP Morgan Chase, you can connect directly with their Trace Department by  dialing 1-800-677-7477, and then following the prompts to speak with a Support Representative. 

Note: Transfer details will not be shown for transfers prior to 2021. For help locating trace information for these transfers, please contact us directly.

Más información sobre: Square