Appeal a compliance deactivation of your Square account
About compliance deactivation appeals
If your Square account has been deactivated due to a compliance review, you may be eligible to appeal the decision. Eligible sellers can submit an appeal directly through your Square Dashboard — no need to contact Support.
When you submit an appeal, the Square Compliance team reviews your information and makes a decision. You’ll receive an email with the outcome.
Note: This process is for compliance-related deactivations only. If your account was deactivated for a different reason (such as a Terms of Service violation), contact Square Support directly.
Before you begin
You must have received a deactivation notice from Square indicating a compliance-related reason.
You need access to the email address associated with your Square account (to receive the appeal link and decision notification).
Have information about your business ready — the appeal form may ask about your products, services, and business practices.
How to submit a compliance deactivation appeal
Check your email for the deactivation notice from Square. The email includes a link to start your appeal.
Sign in to your Square Dashboard.
Click the link in the notification banner or your email.
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Complete the appeal form — provide accurate information about your business, including:
A description of your products or services
Any relevant documentation that supports your appeal
An explanation of how you’ve addressed the compliance concern (if applicable)
Review your submission and select Submit Appeal.
After submitting, you’ll receive a confirmation email. The Compliance team typically reviews appeals within 5–10 business days.
After you submit
Appeal approved: You’ll receive an email confirming your account has been reactivated. You can resume processing payments immediately.
Appeal denied: You’ll receive an email explaining the decision. The deactivation remains in effect.
More information needed: You may receive a follow-up email requesting additional documentation. Respond promptly to avoid delays in the review process.