Manage 'Text us' button

About ‘Text us’ button

The ‘Text us’ button allows buyers to contact sellers directly from different transactional flows on Square, facilitated through Square Messages. With Square Appointments, you can add the 'Text us' button to your online booking site, making it easy for visitors to get in touch with your business. You can also use the ‘Text us’ button with Square Invoices and Square Contracts to streamline communication with customers throughout the process.

Before you begin 

The ‘Text us’ button uses Square Messages to facilitate a seamless and interactive messaging experience, which you can come back to anytime in your Inbox. Square Messages is accessible from your Square Dashboard and the Square POS apps on iOS and Android devices.

Before you set up the text us button, you need to set up Square Messages. Learn how to set up and manage Square Messages.

The 'Text us' button is enabled by default as part of your online booking flow. If you don’t have an online booking site and want to use this feature, you need to enable your online booking website. You can turn this feature off or on at any time. Learn how to set up online bookings with Square Appointments.

Manage settings for ‘Text us’ button

Customize the response time

You can customize the response time that is shown on the ‘Text us’ button. By default, the response time is set to “As soon as we can”.

1. Sign in to Square Dashboard and go to your inbox.

2. Click the gear icon to open Settings.

3. Under Customize, click Response time.

4. Pick the response time that works best for your business.

5. Click Save.

Note: If you have enabled Do Not Disturb s, the ‘Text us’ button will be disabled and you will not see the Text us option in your Messages settings. To regain access to the ‘Text us’ button and other settings, disable Do Not Disturb. If Text us was active before enabling do not disturb, they will be re-enabled once do not disturb is turned off. 

Learn how to manage notifications with Square Messages

Receive customer inquiries

When your customers use the ‘Text us’ button to submit an inquiry to your business, you will receive a message in Square Messages. For new customers, a customer record will be created in your customer directory that will include the name and the phone number provided by the customer.

In order to submit an inquiry:

1. The customer clicks the ‘Text us’ button on the bottom right corner of their screen.

2. The customer will be prompted to enter their name, phone number, and a message.

3. Once “Send text” is selected, the customer will receive a text containing an automated follow-up message, allowing them to continue a conversation with you through SMS.

Customers do not need to submit an inquiry to book online, make payments on invoices, accept estimates or contracts, or review project information. For example, at any point during the booking process, customers can proceed with their booking without interacting with the ‘Text us’ button.

Related articles

• Reply to customers with Square Messages

• Create and send invoices

• Create and send invoice estimates

• Create and manage projects with Square Invoices

• Create and manage Square Contracts