Manage your 'Text us' button

About the ‘Text us’ button

The ‘Text us’ button allows buyers to contact sellers directly from different transactional flows on Square, facilitated through Square Messages.

For example, with Square Appointments, you can add the ‘Text us’ button to your online booking site, making it easy for visitors to ask about your services. With Square Online, you can add ‘Text us’ to any number of sites, and choose the location your responses will come from. You can also use the ‘Text us’ button with Square Invoices and Square Contracts to streamline communication with customers as they complete transactions.

No matter your business type, customers will have a quick and easy way to reach you for questions or updates, leading to faster communication to suit virtually any business purpose.

Before you begin 

• The ‘Text us’ button uses Square Messages to facilitate a seamless and interactive messaging experience. Square Messages is accessible from your Square Dashboard and the Square POS app. You can turn ‘Text us’ off or on at any time.

• Customers do not need to submit an inquiry to transact with your business. For example, customers can proceed with their booking without interacting with the ‘Text us’ button at any point during the online booking process.

• Before you set up the ‘Text us’ button, you need to set up Square Messages. Learn how to set up and manage messages.

• To add the ‘Text us’ button to your online booking flow, website, or invoice, you'll need to set these up first. Learn how to set up online booking, set up your online store, or create and send invoices.

Manage ‘Text us’ button settings

Customize the response time

You can customize the response time that is shown on the ‘Text us’ button. By default, the response time is set to As soon as we can.

1. Sign in to Square Dashboard and go to your inbox.

2. Click the gear icon to open Settings.

3. Under Customize, click Response time to choose the response time that works best for your business.

4. Click Save.

Note: If you have enabled Do not disturb, the ‘Text us’ button will be disabled and you will not see the Text us option in your Messages settings. To regain access to the ‘Text us’ button and other settings, disable Do not disturb. If Text us was active before enabling Do not disturb, they will be re-enabled once Do not disturb is turned off. 

Receive customer inquiries

When your customers use the ‘Text us’ button to submit an inquiry to your business, you will receive a message in Square Messages. For new customers, a customer record will be created in your customer directory that will include the name and the phone number provided by the customer.

In order to submit an inquiry, the customer:

1. Selects the ‘Text us’ button on their screen.

2. Is prompted to enter their name, phone number, and a message.

3. Selects Send text so they can receive a text containing an automated follow-up message, allowing them to continue the conversation with you through SMS.

Related articles

• Message your customers

• Manage notifications for messages

• Set up online booking

• Set up your online store

• Create and send invoices