Set up and manage Messages

About Messages

You can create a single channel for all your communications with customers.

With a Square Messages Free subscription or a Square Free subscription, you can communicate with customers and reply to messages via text or email. This facilitates responding to customer feedback or receiving replies to service messages, such as receipts, appointment updates, invoices, retail orders, Square Online order updates, and loyalty status updates. You can also send and receive photos.

With a Square Messages Plus subscription or a Square Plus or Premium subscription, you can reach customers through personalized communications. You can initiate text or email conversations with customers from your dedicated business phone number and receive voicemails from customers. In addition to photos, you can send and receive file attachments to customers through email conversations.

Before you begin

You can access Messages from:

• Square Dashboard

• Square Point of Sale (POS) app

• Square Appointments POS app

• Square for Restaurants POS app

• Square for Retail POS app

• Square Invoices POS app

Messages are also available on Square hardware, including:

• Square Stand

• Square Terminal

• Square Register

When you use Messages, you are subject to our Acceptable Use Policy, which may be found at section 1(II) in our Terms of Service.

Set up Square Messages Free

Subscribe to Square Messages Plus

1. Sign in to Square Dashboard and click the Messages icon to open your Messages inbox.

   

2. Click the gear icon and follow the prompts to get started.

3. If you have multiple locations, choose which locations you'd like to allow access to Square Messages Plus and click Next.

4. Add, update, and confirm your business information and click Next.

5. Review the terms and toll-free number verification information.

6. Select your subscription payment method or click Add new payment.

7. Click Subscribe to sign up for Square Messages Plus and start your toll-free number verification process.

Learn how to set up and manage your dedicated business number.

Manage locations

1. Sign in to Square Dashboard and go to Settings > Account & settings > Pricing & subscriptions.

2. Under Subscriptions, click Update Locations next to your Messages plan.

3. Check the box to add locations or uncheck the box to remove locations from your subscription.

4. Click Apply to locations.

Unsubscribe

1. Sign in to Square Dashboard and go to Settings > Account & settings > Pricing & subscriptions.

2. Under Subscriptions, click Unsubscribe next to Messages Plus.

Related articles

• Reply to customers with Square Messages 

• Manage notifications for Messages

• Manage contact form submissions with Messages

• Set up and manage your dedicated business number