Get Started with Square Messages Plus
Square Messages Plus helps you grow and more efficiently run your business by allowing you to reach customers through personalized communications across more channels all from one unified inbox. You can initiate conversations with customers from your dedicated business phone number, receive voicemails from your customers and meet them where they prefer; whether that be over voice, text or email. Leave your personal number behind, create personalized client experiences and connect with your customers where they are while saving time - all via Square Messages.
Pricing
To access Messages Plus features, pay one flat rate of $10 per month per location.
| Get started with a 30-day free trial of Messages Plus today! |
Sign Up for Square Messages Plus
To upgrade to Square Messages Plus:
Log in to your Square Dashboard and click the Messages icon from the navigation bar to open your Square Messages inbox.
Click the gear icon to open your settings then click Subscriptions.
Click Square Messages Plus for your plan.
If you have multiple locations, choose which locations you’d like to allow access to Messages Plus.
Select your subscription payment method or click Add new payment.
Click Subscribe to complete your subscription.
Click Continue and fill out additional information, if prompted.
You can make changes to your subscription at any time from your Square Dashboard.
You can choose which locations you would like to allow access to Square Messages Plus. To manage locations for your Square Messages Plus plan:
- Log in to your Square Dashboard and click Account & Settings > Business information > Pricing & Subscriptions.
- Under Subscriptions, click Manage next to your Square Messages Plus plan.
- Click Manage locations and check the relevant locations.
- Click Apply to locations.
To cancel your subscription for Messages Plus:
- Log in to your Square Dashboard and click Account & Settings > Business information > Pricing & Subscriptions.
- Under Subscription Pricing, click Manage next to Messages Plus.
- Click Unsubscribe
After unsubscribing, you will lose access to paid features at the end of the current billing cycle. You can also access your subscription from your Square Messages settings.
Features
With Messages Plus, you’ll have access to all the free Square Messages features and more!
Better engage with your customers: Initiate outbound messages to your customers via text or email. Send coupons to your customers
Business Number: Use your new business number to send outbound messages and receive inbound text messages. Your new business number is a toll-free number, which you can share online to let your customers directly reach out to you via text or receive a voicemail and follow up with via Square Messages
Send a Message
Square Messages Plus allows you to initiate new conversations with your customers via text or email by sending outbound messages and better engage with them by sending coupons.
From your Square Dashboard:
- Log in to your Square Dashboard and click the Messages icon from the navigation bar to open your Square Messages inbox.
- Click the pencil icon to create a new message.
- Choose which location to send the message from by clicking the dropdown in the From: field.
- Type the customer’s name in the To: field and select the existing customer. To message a new customer, click Create new customer, add the customer information, and click Save.
- Select if you want to send the message via Email or Text.
- Click Done.
- Type your message and click the arrow to send.
From your Square Point of Sale app:
- Open your Square app and tap ≡ More > Messages.
- Tap the pencil icon to create a new message.
- Type the customer’s name in the search bar or select the customer from the list. To message a new customer, tap +, add the customer information, and tap Save.
- Type your message in the text box. Select if you’d like to send the message via email or text by reviewing the contact information under the customer’s name at the top of the message. Email and text messages will appear as separate conversations in your inbox.
- Tap the arrow to send your message.
From your Square Dashboard:
- Log in to your Square Dashboard and click the Messages icon from the top navigation bar to open your Square Messages inbox.
- Click an existing conversation from your inbox or click the pencil icon to create a new message.
- Click + > Coupon.
- Enter the coupon type and amount or percentage then click Send.
From your Square app:
- Open your Square app and tap ≡ More > Messages.
- Tap an existing conversation or tap the pencil icon to create a new message.
- Tap + > Coupon.
- Enter the coupon type and amount or percentage then tap Send.
When you start a conversation with your customer, you will be asked to confirm that you have consent from your customer to send a text message to their phone number. No action will be needed from your customer.
When you send a text message containing marketing content (such as a coupon), you will need to request consent from your customer to send marketing messages over text. This is to protect you and your customers from receiving unwanted marketing messages. Your customer will receive a text message asking them to confirm that they would like to receive messages from you. Once they confirm, they will receive a second text message to confirm that they would like to receive marketing content.
View Your Dedicated Business Number
When you subscribe to Square Message Plus, you’ll get a dedicated business number for each paid location. We will request business information to complete a verification process.
During this verification process, messaging limits set by the industry standards apply until your business number verification is completed. While your business number is pending verification, there will be limits to how many messages can be sent from your business number and these limits vary based on the state of your verifications status.
To view your business numbers:
Log in to your Square Dashboard and click the Messages icon in the navigation bar.
Click the gear icon to open your settings.
Your business numbers are listed under “My business number.”
To copy your business numbers, click the copy icon next to the number.
Voicemail
Square Messages now allows your customers to call you and leave a voicemail. After your customers leave you a voicemail, you can playback the voicemail, read the automatic transcription and reply to the voicemail directly in your conversations in Square Messages.
To access or make changes to your voicemail settings:
Log in to your Square Dashboard and click the Messages icon from the navigation bar.
Click the gear icon to open your Settings.
Toggle on/off Enable voicemail. You can call your dedicated number to hear your outbound message once voicemail is enabled. Note: This message is unable to be customized at this time.
If you have multiple locations, click Enabled locations and make changes (enable or disable) to the voicemail settings for each location from this dropdown. Note: This feature is only available for your locations that are subscribed to Messages Plus.
Click Save.
Your customers can press 1 to receive a follow-up text if they prefer not to leave a voicemail.
FAQ
Any questions? Find answers to commonly asked questions about Messages Plus via our FAQ.