Manage notifications with Square Messages
About managing notifications with Square Messages
Enabling customer message notifications is crucial for businesses engaged in customer service or client interactions. Notifications ensure that you are alerted promptly when customers send messages or inquiries. This allows you to respond quickly, which is essential for providing excellent customer service and addressing concerns in a timely manner.
Before you begin
You can manage notifications in Square Dashboard.
Your customer will receive messages to the most recent channel they used to contact you, whether through email or text. You can update the phone number or email on file for your customer if needed. Learn how to edit, merge, or delete customer profiles.
Enable notifications
Sign in to Square Dashboard and click the Messages icon from the top navigation bar to open your Messages inbox.
Click the gear icon to open Settings.
Enable do not disturb mode
Sign in to Square Dashboard and click the Messages icon from the top navigation bar to open your Messages inbox.
Click the gear icon to open Settings.
Toggle on Enable “do not disturb”.
Click Confirm > Save.
Block a customer
- Sign in to Square Dashboard and click the Messages icon from the top navigation bar to open your Messages inbox.
- Select a conversation > click •••.
- Click Block and confirm.
